What are the responsibilities and job description for the RESIDENT SERVICE COORDINATOR position at Property Management, Inc.?
Description
NOW HIRING IN HARRISBURG, PA!
We are currently searching for a full-time Resident Service Coordinator to join our team at Twin Lakes Apartments. This position will serve as the customer service specialist for 6 conventional apartment communities in Harrisburg. When you join PMI, you are joining a stable and growing employee-owned management company at the forefront of the real estate industry that has been in business for over 55 years.
APPLY ONLINE: By clicking here.
Rate: Based on experience Starting at $19/hr.
Hours: Monday through Friday, 8:30 am - 5:00 pm.
Benefits:
- We are an EMPLOYEE-OWNED COMPANY! Earn company stock at no cost to you.
- 401(k) with employer match.
- Medical/Dental/Vision insurances.
- Short term and Long Term Disability options (some company paid!).
- Generous PTO.
- Paid Holidays.
- Employee bonus referral program.
- Advancement opportunities.
Role and Responsibilities:
- Serves as the primary point of contact for all visitors, residents, prospects, and vendors, providing professional, courteous, and efficient front desk coverage in a high-volume, conventional apartment community.
- Answers and routes incoming phone calls, emails, and walk-in inquiries promptly.
- Supports leasing operations.
- Assists with processing rental applications.
- Maintains accurate resident, prospect, and leasing records.
- Receives, records, and tracks work orders requests.
- Conducts resident follow-up communication.
- Assists with move-in and move-out processes.
- Supports rent collection efforts.
- Performs routine administrative duties including sorting and distributing mail, scanning, filing, data entry, and maintaining organized office systems to support leasing and management staff.
- Assists with organizing, promoting, and communicating community events.
- Performs other related duties as assigned to support the overall success of the leasing office and community operations.
Requirements
- Excellent customer service and sales skills.
- High School Diploma/GED.
- Must have reliable, insured transportation & valid drivers license.
- Proficiency in Microsoft Office Suite.
- Ability to work under pressure and meet deadlines.