Operations Coordinator - Delta Property Management

Job Description

We are seeking a reliable, organized, and customer-focused Operations Coordinator to support daily property management operations. This role involves answering incoming calls, responding to prospective tenants, scheduling and conducting apartment tours at properties without an on-site manager, and assisting with leasing and administrative tasks.

The Operations Coordinator supports the daily operations of residential properties, including handling tenant inquiries, coordinating maintenance and repairs, assisting with lease agreements, and maintaining accurate property records. Working closely with the Operations Manager and Director of Operations, this position serves as a liaison between tenants, property managers, departments, and service providers to ensure effective communication, timely follow-up, tenant satisfaction, and efficient property operations.

This role offers insight into various business functions, providing a strong foundation for future growth in operations management and leadership.

Responsibilities:

• Answer incoming calls and respond to rental inquiries.
• Schedule and conduct apartment tours and property showings.
• Assist prospective tenants with the leasing process, including lease agreements and related documentation.
• Communicate with tenants regarding leasing matters, resident concerns, and property needs.
• Maintain accurate records, schedules, and leasing documentation.
• Provide administrative and maintenance coordination support to ensure properties operate smoothly.
• Coordinate daily operations, schedules, and assigned projects to ensure tasks are completed accurately and on time.
• Serve as a point of communication between departments, tenants, property managers, and vendors to ensure timely follow-up.
• Maintain operational records, track project progress, and assist with preparing reports for management.
• Coordinate meetings, scheduling, and other operational activities as needed.
• Assist with processing invoices, purchasing, reimbursements, and related administrative documentation.
• Work with management to support company procedures, policies, and operational processes.
• Identify opportunities to streamline workflows, reduce unnecessary expenses, and improve overall efficiency.
• Follow company policies and applicable federal, state, and local regulations.
• Handle confidential tenant and company information professionally and appropriately.
• Perform other duties as assigned.

Qualifications:

• Excellent communication and customer service skills.
• Strong organizational and time-management abilities with the ability to manage multiple priorities.
• Ability to work independently and travel to different properties as needed.
• Previous property management, leasing, or customer service experience preferred.
• Proficiency in Microsoft Office or Google Workspace.
• Strong attention to detail and accuracy in recordkeeping, data entry, scheduling, and administrative tasks.
• Ability to adapt to changing priorities and work effectively with different personalities and departments.
• Proactive, dependable, and resourceful with practical problem-solving skills.
• Ability to work collaboratively with management and team members.
• Ability to maintain confidentiality when handling sensitive company and tenant information.
• Valid driver's license required.