Client Success Manager

At ProPay HR we work with each client to bring a true understanding of everything related to their Payroll Process.

As the Client Success Manager at ProPay HR, you play a critical role in the continued growth of our Business by ensuring the success and satisfaction of our clients. We support clients with critical issues involving payroll, HR, compliance, benefits, accruals, and union regulations. Our strength lies in building lasting relationships and delivering smart, effective solutions that work across borders.

Utilizing our Human Resources Information System (HRIS) – this person will be successfully identifying KPI’s for client accounts. You will be collaborating with internal Management and our Client base, to ensure customers are maximizing Paycor’s technology solutions and service offerings.

By helping customers understand gaps and the benefits of utilizing the software at its full capability, that will help maximize our client’s own effectiveness and productivity.

Job Summary

At ProPayHR, we’re all about building strong, lasting relationships with our clients — and we’re looking for a Client Success Manager who’s just as passionate about helping people succeed as we are.

In this role, you’ll manage a portfolio of clients, working closely with them to ensure they’re getting the most out of our services. You’ll stay in regular contact, lead business reviews, and coordinate with our internal teams to make sure everything runs smoothly. Our business has been built on referrals. Your goal? Keep clients happy, supported, and coming back year after year.

We’re looking for someone who takes ownership of their work, is eager to learn, great at juggling priorities, and enjoys solving problems. If you’re customer-focused, clear in your communication, and love turning good relationships into great ones — we’d love to meet you!

Essential Duties and Responsibilities

Build Strong Relationships: Become a trusted advisor for your clients by working closely with their executive leaders and day-to-day contacts to help them achieve shared goals and long-term success.

Be Proactive About Retention: Spot potential risks to the client relationship early. Work quickly to create action plans that address those risks and partner with internal teams to keep clients on track and satisfied.

Help Clients Get the Most from ProPayHR: Make sure clients are fully using our services and technology to drive their own success. When helpful, recommend additional resources or services that could take their business even further.

Support Growth Opportunities: Work alongside our Management team to identify ways to grow the partnership with your clients.

Know the Industry: Stay up to date on industry trends and best practices. Be able to confidently connect those insights to your clients’ goals and how they can get ahead.

Be the Client’s Voice: Advocate for your clients by sharing their feedback, needs, and ideas with our Product, Support, and Management teams to help shape future improvements.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required.

B.A./B.S. degree or equivalent business experience preferred.

3 years of experience in Customer Success, Account Management, Business Development, Management Consulting, Project Management, or another customer-facing role

Prior Paycor, Human Capital Management, Payroll, HR, or Benefits experience preferred, other SaaS industry background considered.

Excellent oral and written communication skills

Excellent organizational, interpersonal, and change management skills.

Command of Microsoft Office technology stack and experience with CRM preferred.

Ability to travel up to 25%

We believe in taking care of our team—just like family. Here’s what you can look forward to:

Comprehensive health insurance to keep you covered

Dental & vision coverage – 100% company-paid for employees

Disability & life insurance – also fully company-paid for employees

A 401(k) plan with a very generous company match

Optional family coverage available on all plans (at an additional cost)

Hybrid work setup and flexible hours that support work-life balance

Paid Time Off (PTO) | Paid Holiday’s (yes, we want you to truly unplug!)

A family-friendly, down-to-earth team that supports one another

If you are passionate about client success and want to make a meaningful impact in a growing company, we invite you to apply today and join our dedicated team at ProPay HR!

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