Concessions Operations Supervisor - Golf and Special Events

Travel the US with our award-winning Team!  Proof of the Pudding is the exclusive food & beverage provider for professional golf tournaments, F1 races, and boat shows that take place from January-November.

The Concessions Operations Supervisor oversees all aspects of concessions operations for sports and entertainment events, including, product delivery, equipment logistics, staff management, and event execution. This role leads the operations team to ensure accurate, timely and high-quality setup of concession stands and bars, maintaining service excellence and compliance with all company, client and health regulations.  

RESPONSIBILITIES:

Operations & Logistics Management

• Serve as the on-site lead for concessions setup, including equipment pack-out, deliveries, and event buildout.
• Oversee the operations team responsible for transporting and stocking products to concession stands and bars.
• Coordinate with culinary, on-site compound team leads to ensure accurate product fulfillment and timely distribution.
• Lead daily event operations, ensuring each concession area is fully equipped, staffed, and operational before gates open.
• Oversee complete bar setup and ensure all service points meet company and client standards.
• Troubleshoot and resolve in-field I.T. or POS system issues as needed.

Staff Leadership

• Train and supervise Stand Managers and operations staff to meet event demands.
• Coach and develop team members to foster a culture of accountability, efficiency, and customer focus.
• Lead pre-shift meetings to communicate goals, event details, and service standards.
• Maintain high employee morale through effective leadership and support.

Inventory & Product Control

• Manage daily inventory movement between the warehouse (Proof compound), concessions, and bars.
• Monitor stock levels, track usage, and report on waste or spoilage.
• Ensure all food and beverage items meet established quality, presentation, and freshness standards.
• Support Director with post-event reconciliation and inventory reporting.

Customer Service & Event Support

• Ensure all staff adhere to company service standards, delivering a positive guest experience.
• Respond to and resolve guest concerns promptly and professionally.
• Collaborate with event partners and internal departments to ensure smooth operations during live events.

Compliance & Quality Assurance

• Enforce company policies and operating procedures.
• Ensure compliance with all health, safety, and sanitation regulations.
• Support ongoing development of SOPs to enhance efficiency, safety, and service quality.
• Assist with Health Department inspections and required documentation.

Performs other related duties as needed.

Required Qualifications:

• 3 years of experience in concessions, food & beverage, or event operations management (stadium, arena, or large venue experience preferred). 
• Strong leadership, organizational, and communication skills.
• Ability to manage multiple priorities in a fast-paced, live-event environment.
• Knowledge of food safety and alcohol service regulations.
• Proficiency with POS systems and basic I.T. troubleshooting preferred.

CORE VALUE AND COMPETENCY REQUIREMENTS

• Business Acumen - Demonstrate comprehension of the job, including policies, practices, and relationships.  Possess the expertise and skill levels required of the job and perform with quality.
• Dedication - Dependable, reliable and follows through on projects from inception to completion.  Willing to put in as much time as necessary to complete tasks.  Demonstrate a win-win attitude: “see it, own it, solve it.”

• Ethics and Integrity - Acts with integrity, honesty and knowledge that promote the company’s culture, values and beliefs while maintaining the highest standards of professional conduct. 
• Safety & Security - Observe safety and security standards.  Use equipment and materials properly.  Comply with safety standards and personal protective equipment requirements.  Report potential unsafe conditions or practices to appropriate person immediately.  Promote restaurant safety, cleanliness and security compliance at all times.
• Teamwork - Cooperate and be willing to work as a team player to achieve goals and tasks accurately, efficiently and timely.
• Communication - Communicate clearly and effectively with mutual respect, understanding and trust to fellow associates, managers, supervisors and guests. Listen carefully to opinions and views of others; state understanding of what has been heard. 
• Initiative - Contribute new ideas and suggestions to enhance productivity and efficiency.  Be proactive in troubleshooting problems or issues and take action to mitigate potential problems.
• Adaptability & Planning - Possess the ability to learn new tasks and adjusts well to new situations.  Perform well under tight time schedules and pressures to change direction quickly.
• Service Orientation - Demonstrates a sense of urgency. Is welcoming, friendly and smiles when visible to guests. 

  Work Environment 

• This position navigates sports venues, typically golf courses usually via golf cart. Often moving in and out of temporary tent structures, semi-truck trailers, and container offices. There may be stairs, bumps, dips, and snags on the floor or within the structures. This role is client facing and behind the scenes and is often communicating with a variety of people. This role will be standing, walking, performing kitchen duties, and carrying equipment and/or food products often.

Physical Requirements:

• • Ability to communicate through radios/walkie talkies 
  • Ability to travel domestically throughout the year
  • Ability to perform physical tasks, such as but not limited to, moving, carrying, and lifting equipment throughout the venue, navigating stairs and ramps, and in and out of semi-trucks
  • Equipment will range in weight, but can be up to 40 lbs

Schedule & Compensation:

• • This is a part-time hourly role at $26-$30/hour based on experience
    • This role has ample opportunity for overtime especially during event days
  • This role can expect to be on the road traveling to events for about 2-3 weeks at a time

Proof of the Pudding and its affiliates are an Equal Opportunity Employer committed to inclusion and employing a diverse workforce. All applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, or other legally protected characteristics.

Salary : $26 - $30