Robotics Support Engineer

While most Autonomous Vehicle (AV) technology companies are stuck in R&D mode, Pronto is a world-leader in commercializing AV tech via our Autonomous Haulage System, which is automating haulage operations at mines and quarries around the world.

Pronto’s team of Silicon Valley veterans has been at the forefront of every major AV development over the past 20 years, with a relentless focus on commercializing the technology, leading to our current specialization in off-road applications.

This focus and our decades of experience have put Pronto on a track to become the world’s first profitable AV technology company.

About The Role

We're seeking a technical detective who thrives on solving complex software and systems issues across our autonomous truck fleet. This role focuses on providing critical technical support and root cause analysis, working closely with our robotics, hardware, software, and operations teams to ensure reliable autonomous operations.

You'll be the person teams turn to when they encounter unusual system behavior or complex issues. Success in this role means not just solving immediate problems, but building our capacity to diagnose and resolve issues systematically. You should be excited about diving into logs, reproducing edge cases, and uncovering the root cause of perplexing system behaviors. If you thrive on finding really juicy hardware/software/system interaction bugs, we would love to hear from you.

Core Responsibilities

• Answer questions live from customers and the Pronto operations team during production
• Investigate and resolve complex system behaviors across our autonomous truck fleet through log analysis, reproduction testing, and systematic debugging
• Support hardware and software teams by developing reproduction cases, analyzing system logs, and isolating root causes
• Create automated test suites and tools to validate system behavior and accelerate troubleshooting
• Build monitoring and diagnostic systems to help identify and track issues across the fleet
• Document investigations and solutions to build our knowledge base
• Provide technical guidance to cross-functional teams on system behavior and debugging approaches
• Work with the operations team to improve diagnostics and enable them to diagnose and solve common issues
• Provide information to software and hardware teams about common issues to ensure they are understood and fixed
• Develop features and/or bug fixes with the robotics team
  
  

Required Skills And Experience

• Minimum of 2 years of relevant non-internship work experience
• Demonstrated ability to solve complex technical issues through methodical investigation and creative problem-solving
• Experience working with large-scale logs and data analysis
• Strong communication skills and ability to explain complex technical issues clearly
• Experience with Linux systems and debugging tools
• Experience working with hardware systems
• Experience writing code in C and Python
  
  

What Sets You Apart

• Deeper experience working with at least one piece of an autonomy stack:
• Sensors and actuators such as: cameras, GPS, motors, encoders, etc.
• Networking / communications
• Perception / machine learning
• Electrical systems and hardware debugging
• Experience debugging autonomous systems or robotics platforms
• Background in automotive software systems or autonomy in general
• Track record of solving particularly challenging or unusual technical issues
• History of building tools that help others debug more effectively
• Ability to look at a problem from multiple angles and propose creative solutions