Accounts Receivable Specialist

PromptCare is seeking an experienced Accounts Receivable Specialist to join our team in the respiratory department. The ideal candidate will oversee billing and collections for assigned third-party payors, ensuring timely and accurate submission, follow-up, and resolution of all issues. Understand and communicate changes in payer guidelines and policies and ensure proper revenue booking. This is a production-oriented position with a focus on meeting or exceeding goals and deadlines. If you are a motivated and detail-oriented individual with a passion for accounting and respiratory products, we encourage you to apply for this exciting opportunity. To learn more about our company and services, please visit us at PromptCare In-home Respiratory and Infusion

Reports to: Departmental Lead, Supervisor or Manager

Job Type: Full-Time position, 40 hours per week, Monday -Friday with a Hybrid Schedule

Job Location: Remote (Must reside in the North Carolina region)

• High School Diploma or equivalent
• Proficient in Microsoft Office Suite is required
• DME, Medical Reimbursement and Brightree experience preferred
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team

Job Responsibilities, included but not limited to:

• Ensure accurate and timely claim processing and payment by following up on open claims, resolving denials, and correcting and reprocessing claims
• Write off uncollectible accounts accurately and in compliance with all applicable policies and procedures
• Document all actions taken on accounts worked, according to the department policy, to ensure clear understanding of encounter status
• Collaborate with the team to identify root causes and address denial trends, develop and implement innovative A/R follow-up strategies, and improve performance, process, and net revenue collections
• Protect patient privacy and confidentiality. Demonstrate strong cybersecurity awareness and practices, including the ability to identify, report, and mitigate cyber security risks
• Other duties as assigned

Physical Demands

The physical requirements listed here indicate what an employee must meet to effectively perform this role's essential functions. The employee frequently needs to communicate verbally, listen attentively, and spend prolonged periods sitting at a desk and working on a computer. The role also requires lifting files, opening filing cabinets, and bending or standing as needed.

Benefits & Perks

• Comprehensive Medical, Dental, and Vision Package
• 401(k) Plan with Company Match
• Generous PTO: Vacation, Sick Time, Personal Days, and Paid Holidays
• Life Insurance: Standard coverage with optional enhancements
• Employee Assistance Program: Free counseling and coaching sessions
• Emotional Well-being and Work-Life Balance Resources
• Short & Long-Term Disability: Company-paid with optional supplements
• Accidental Death and Dismemberment Insurance
• FSA and HSA: Manage healthcare expenses
• Commuter Spending Programs
• Volunteer and Engagement Opportunities
• Employee Referral Bonuses
• Exclusive Discounts on entertainment, travel and various other supplemental and cellphone plans

Equal Employment Opportunity

The PromptCare Companies is committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination on the basis of race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status or any other characteristic or classification protected by State/Federal/Local laws. We foster a work environment in which diversity and inclusion are embraced, people are hired and advanced on their merits, and employees are treated with mutual respect and dignity.