Branch Manager (68667)

About Promera

Promera (formerly Data Clean) delivers critical environment management for the world’s most demanding mission‑critical spaces—data centers, cleanrooms, and life sciences facilities. For 45 years, we’ve helped customers protect uptime, performance, and compliance through disciplined, high‑quality execution. We partner with leading general contractors, hyperscale cloud providers, enterprise customers and colocation operators. We are ISO 9001:2015 and ISO 14001:2015 certified—proof of our commitment to service excellence and operational efficiency.

Role Summary

The Branch Manager provides full P&L and operational leadership for a defined geographic region or branch. This role is accountable for safe, consistent, and disciplined execution of Promera services while delivering sustainable revenue growth, margin performance, and strong customer outcomes. The Branch Manager balances growth with risk, prioritizes safety and quality, and builds durable teams and systems that scale.

This is a senior operational leadership role reporting directly to a Regional Vice President and is responsible for translating Promera strategy into predictable field execution.

Mission

Operations owns safe, consistent, and disciplined execution. The Branch Manager ensures work is planned, staffed, executed, and closed out on time—every time—while protecting people, margin, customer trust, and Promera’s reputation.

Key Accountabilities

1. Safety & Compliance (Non Negotiable)

• Personally lead a safety-first culture; never trade safety for speed, revenue, or schedule.
• Ensure zero-harm operations through compliance with OSHA/provincial requirements and Promera safety standards.
• Drive leading safety indicators (training completion, audits, toolbox talks, near-miss reporting) and corrective actions.
• Meet or exceed TRIR and LTIR targets with visible, field-based leadership.

2. Operational Excellence

• Deliver predictable execution without heroics: stable schedules, on-time completion, minimized rework and call-backs.
• Own labor planning, crew utilization, and daily management routines to maintain productivity and cost control.
• Ensure consistent application of standards, processes, and operating rhythms across the branch.
• Diagnose performance issues using KPIs and lead disciplined corrective action.

3. Financial Performance & Program Efficiency

• Own branch P&L performance, including revenue, gross margin, overtime control, and non-billable labor.
• Deliver planned gross margin through disciplined job planning, scope control, data integrity, and cost management.
• Improve cash conversion by ensuring timely, accurate job closeout and billing readiness.
• Drive invoice timeliness and dispute prevention to improve Days Sales Outstanding (DSO).

4. Growth & Customer Outcomes

• Deliver excellent customer experience to drive retention, repeat business, and referrals.
• Partner with Sales and Account leadership to ensure all work is winnable, executable, and capacity-aligned.
• Provide operational input into bid reviews, risk assessment, and margin protection.
• Actively capture and apply Voice of Customer (VOC) insights to improve service delivery and identify organic growth opportunities.
• Represent Promera professionally in the field and with customers.

5. People Leadership & Development

• Build, retain, and lead an engaged branch team through disciplined recruiting, onboarding, coaching, and accountability.
• Recruit and develop supervisors and frontline leaders; maintain documented succession and bench strength plans.
• Complete performance reviews, goal setting, and training on time with clear expectations and follow-through.
• Reduce regretted turnover through hiring discipline, clarity of standards, and proactive engagement.

What You’ll Be Measured On

• Revenue Growth: Grow branch revenue through reliable execution, responsiveness, capacity planning, and organically driving expansion opportunities.
• Days Sales Outstanding (DSO): Drive invoice timeliness and dispute prevention with clean documentation and proactive customer coordination.
• Safety & Integrity 1st: Prioritizes safe operations and ethical decision-making.
• Gross Margin Delivery: Manage labor, materials, subcontractors, and equipment to budget; reduce overtime and non-billable time.

How Success Is Measured

• Safety: Leading and lagging safety indicators; TRIR/LTIR; training compliance
• Revenue Growth: Reliable execution, capacity planning, customer retention, VOC
• Gross Margin: Labor productivity, overtime control, cost discipline
• DSO: Invoice timeliness, clean documentation, dispute prevention
• Operational Predictability: Schedule stability, rework reduction, productivity
• People Outcomes: Engagement, bench strength, turnover, readiness

Personal Attributes & Cultural Fit

• Safety-first mindset with strong ownership and accountability
• Calm, steady leadership under pressure
• Discipline and consistency over heroics
• Learning agility and openness to feedback
• Acts as a strong Promera ambassador – advocacy and engagement

Preferred Qualifications

• 10 years of leadership experience in operations or field-based services
• Strong knowledge of safety regulations and operational best practices
• Proven ability to manage P&L and drive performance targets
• Experience scaling and leading multi-site or branch operations and frontline teams
• Strong understanding of labor planning, utilization, and operational cost drivers
• Experience partnering with Sales to support growth while protecting margin and capacity
• Background in scaling service operations with strong financial outcomes
• Strong analytical, problem-solving, and communication skills
• Experience with CRM/ERP/field service systems (Assignar a plus)
• Relevant industry experience (data centers, construction, HVAC, telecom, etc.)
• Bachelor’s degree or equivalent experience

Benefits

• Competitive Pay, based on experience and location.
• Annual Incentive Program
• Long Term Incentive Program
• Paid on-the-job training, and continued learning, including certifications
• Paid Time Off
• Medical, Dental, Vision plans
• Life, Disability and other Voluntary coverage
• 401k matching
• Employee Assistance Program
• Promotion opportunities

We are an Equal Opportunity Employer and value diversity in our workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.