What are the responsibilities and job description for the Siebel CRM Administration & Production Support position at Promantis Inc?
Summary
Siebel Administrator and Support resource to take over administration and production support of its Oracle Siebel CRM environment. The ideal candidate will have strong hands-on experience with the latest versions of Oracle Siebel CRM, together with a solid background in Linux server administration and Oracle SQL.
The administrator will own the setup, configuration, patching, monitoring, and troubleshooting of Siebel environments across Development, Test, and Production; support end users; diagnose and resolve production incidents; and maintain the interfaces between Siebel and external systems.
Siebel CRM
Strong experience with Siebel CRM architecture.
Siebel Server, Gateway, and Enterprise Server.
Installation, configuration, and patching of Siebel environments
Operating System
Operating System
Linux server administration
Web Servers
Apache and Tomcat
Database
Oracle Database
SQL skills — query writing and troubleshooting
Tooling
SQL skills — query writing and troubleshooting
Tooling
Siebel Tools
Siebel Migration tool
SSL certificates
Siebel Migration tool
SSL certificates
Core Responsibilities
Environment Management
Set up and maintain Siebel environments across Development, Test, and Production.
Install, configure, and patch Siebel environments.
Administer Siebel Server, Gateway, and Enterprise Server components.
Manage SSL certificates across Siebel environments.
Perform migrations between environments using the Siebel Migration tool.
Environment Management
Set up and maintain Siebel environments across Development, Test, and Production.
Install, configure, and patch Siebel environments.
Administer Siebel Server, Gateway, and Enterprise Server components.
Manage SSL certificates across Siebel environments.
Perform migrations between environments using the Siebel Migration tool.
Performance & Monitoring
Monitor Siebel environment performance and system health.
Perform performance tuning across the Siebel stack.
Maintain and execute backup and recovery processes.
End User & Production Support Support end users of the Siebel CRM application.
Handle production incidents through to resolution.
Monitor Siebel environment performance and system health.
Perform performance tuning across the Siebel stack.
Maintain and execute backup and recovery processes.
End User & Production Support Support end users of the Siebel CRM application.
Handle production incidents through to resolution.
Maintain documentation and support process management.
Troubleshooting
Diagnose and resolve server crashes.
Diagnose and resolve object manager issues.
Diagnose and resolve integration failures.
Perform log analysis and drive issues to resolution.
Integration & Middleware (Preferred)
Experience with web services — SOAP and REST.
Experience with middleware tools such as Oracle SOA Suite and MuleSoft.
Understanding of the interfaces between Siebel and external systems.
Soft Skills
Problem-solving and analytical thinking.
Ability to handle production incidents under pressure.
Communication skills — working with both business and technical teams.
Documentation and process management.
Certifications (Nice to Have)
Oracle Siebel CRM certifications.
Oracle Database or Middleware certifications.
Troubleshooting
Diagnose and resolve server crashes.
Diagnose and resolve object manager issues.
Diagnose and resolve integration failures.
Perform log analysis and drive issues to resolution.
Integration & Middleware (Preferred)
Experience with web services — SOAP and REST.
Experience with middleware tools such as Oracle SOA Suite and MuleSoft.
Understanding of the interfaces between Siebel and external systems.
Soft Skills
Problem-solving and analytical thinking.
Ability to handle production incidents under pressure.
Communication skills — working with both business and technical teams.
Documentation and process management.
Certifications (Nice to Have)
Oracle Siebel CRM certifications.
Oracle Database or Middleware certifications.