What are the responsibilities and job description for the Customer Service Manager position at PROMAN Staffing USA?
ProMan Staffing is partnering with our manufacturing client to source and hire a Customer Service Manager to join their team in Lombard, IL. This direct hire opportunity
Key Responsibilities:
- Lead, mentor, and elevate the customer service team to deliver exceptional support.
- Direct and resolve customer inquiries, orders, returns, and escalations.
- Drive quotation, order fulfillment, pricing, and delivery execution.
- Leverage ERP and CRM systems to optimize customer and order management.
- Collaborate with Sales, Production, Finance, and Shipping to exceed customer expectations.
- Analyze performance metrics and implement continuous process improvements.
Qualifications:
- Bachelor's degree or equivalent professional experience.
- 5 years of manufacturing customer service, sales support, or order management experience.
- Proven success leading and developing high-performing teams.
- Strong ERP, CRM, and Microsoft 365 proficiency; SAP experience preferred.
- Excellent communication, problem-solving, and relationship-building skills.
- English fluency required; bilingual English/Spanish preferred.
Why Apply?
Join a growing manufacturing organization where your leadership, customer focus, and operational expertise will directly influence customer satisfaction, team performance, and business success. This role offers the opportunity to make a meaningful impact while leading a critical customer-facing function.
Salary : $75,000 - $85,000