What are the responsibilities and job description for the Telecommunications Analyst II position at PROLIM Global Corporation?
PROLIM Global Corporation is hiring Telecommunications Analyst II for a top tier direct Customer.
Title: Telecommunications Analyst II
Location: St. Louise, MO
Duration: Fulltime/Permanent
Job Description:
We are seeking a Telecommunications Analyst II responsible for developing, maintaining, and supporting enterprise telecommunications and technology systems that enhance business operations and organizational communication effectiveness.
Key Responsibilities
- Analyze business communication requirements and recommend appropriate telecommunications solutions.
- Maintain, troubleshoot, and upgrade VoIP communication platforms and call recording systems.
- Administer call center environments, including:
- IVR (Interactive Voice Response)
- Call routing
- Holiday schedules
- DID management
- Extension moves, adds, and changes (MACD)
- Troubleshoot Cisco voice infrastructure, analog devices, voice gateways, CUBE routers, and network connectivity issues.
- Support overhead paging systems and door/gate access communication systems.
- Generate telecom usage, availability, and management reports.
- Evaluate and recommend new telecommunications equipment and technologies.
- Manage incident tickets and provide end-user telecommunications support.
- Coordinate with vendors and service providers to resolve telephony and carrier-related issues.
Required Technical Skills
Telecommunications & Voice Technologies
- Cisco Unified Communications Manager (CUCM / Cisco Call Manager) experience.
- Enterprise VoIP administration and support.
- SIP trunking knowledge.
- Voice gateway administration and support.
- Cisco CUBE router troubleshooting.
- Cisco Jabber experience.
- Cisco Finesse experience.
- Call center configuration and support.
Telecom Infrastructure
- Structured cabling and telecommunications infrastructure.
- 66-block cross-connect experience.
- Cabling toning and tracing.
- Analog phone systems support.
- Telecom circuit troubleshooting.
Systems & Networking
- Windows 10 administration.
- Windows Server 2008-2019 experience.
- Voice and data network troubleshooting.
Preferred Qualifications
- Cisco certifications preferred (CCNA, CCNP, Collaboration, Voice, etc.).
- Experience integrating telecommunications systems with badge access, door control, or gate access systems.
- Experience supporting enterprise paging systems.
Education
- Bachelor's degree in Telecommunications, Information Technology, or a related field.
- Equivalent work experience will be considered.
Experience Required
- Minimum 3 years of telecom, telephony, VoIP, or infrastructure support experience.
Salary : $50,000 - $60,000