What are the responsibilities and job description for the Customer Service Representative position at ProKatchers LLC?
Job Title: Customer Service Representative
Location: Temple, TX 76502
Duration: 03 months contract
Job Description:
- Under general supervision, communicates to Members policies, procedures, and services to ensure complete knowledge of the Plan.
- Must adhere to call handling goals of 80% of calls answered within 30 seconds.
- Helps and adheres to call abandonment rate of less than five percent (5%) with average hold time not to exceed 2 minutes based on regulatory requirements.
- Within 60 days of employment on the floor, must meet monthly quality goal of ninety-two percent (92%) or greater based on two percent (2%) of calls monitored.
- Must successfully complete Customer Service training and successfully pass proficiency exam to maintain CSA position.
- Must successfully complete spelling, grammar, and basic computer skill testing during job interview.