What are the responsibilities and job description for the Call Center Representative position at ProKatchers LLC?
Job Title: Call Center Representative
Location: Temple, TX / College Station TX / Dallas TX
Duration: 03 - 06 Months Contract
Job Description:
- Answer incoming calls and electronic requests from patients, family members, and external parties in a professional and courteous manner.
- Register new patients and schedule healthcare appointments while ensuring timely, accurate, and compliant data entry.
- Verify insurance coverage or determine patient self-pay responsibilities and provide cost estimates.
- Handle clerical and clinical messages from patients, family members, and healthcare professionals.
- Identify urgent patient situations and coordinate immediate triage.
- Remain composed with upset callers, escalating priority issues when needed.