Operations Coordinator

Title: Operations Coordinator

Program: Barbara Kleiman Men’s Shelter

Salary Range: $55,000-$57,000 annually

Program Overview

The Barbara Kleiman Men’s Shelter is a 200-bed, 24/7 emergency shelter for homeless men.  The program will serve both individuals diagnosed with mental illness and/or substance use disorders (130) and individuals who are employed/seeking employment (70). Our comprehensive services include case management, individual and group counseling, mental health care and primary medical care, recreational activities, occupational therapy, employment services and job readiness services, and housing placement assistance.

Position Overview

Under the general direction of the Assistant Director, with latitude for independent action, the Operations Coordinator directs a staff of Shift Supervisors and Residential Aides assigned to various shifts, in providing direct assistance to the clients in adhering to the rules and regulations of the shelter; performs related work.

Essential Duties & Responsibilities

The essential duties of the Operations Coordinator include but are not limited to the following activities:

• Assists the Assistant Director in overseeing departmental tasks and goals as well as overall facility operations, ensuring a safe, supportive environment for all shelter residents.
• Supervise Shift Supervisors and Residential Aides assigned to various shifts to ensure the safety and smooth operation of the shelter
• Serve as lead supervisor in the absence of Assistant Director and or Residential Aide Supervisors
• Provide wrap-around overtime coverage as needed and leadership presence in the evening hours and on weekends at the site
• Perform crisis intervention when required which includes handling Priority One incidents and ensuring operational department is abiding by best practices
• Participate in the design and implementation of program improvements, policies, procedures and other strategic planning efforts
• Provide emergency first aid/CPR assistance as well as Narcan administering when needed
• Keeps records and assists staff in updating the client data summary sheets used for weekly/monthly meetings
• Maintains an updated filing system so files can be easily retrieved and ensures that record keeping criteria are followed
• Provides training of residential aide staff and residential aide supervisors through on-site sessions as well as referrals to outside training sources
• Provides orientation for new shelter resident arrivals, informing them of shelter rules and regulations, giving them a tour of the facility, assigning a locker and a bed, and giving them their basic supplies, including sheets, towels and toiletries
• Participates in case conferences in response to client complaints, using conflict resolution techniques to amicably resolve issues
• Performs other duties as assigned by the Assistant Director and Program Director
  
  

Physical Activities

While performing the duties of this position, the Operations Coordinator must be able to walk the facility, in order to observe staff and tend to building needs.  Furthermore, the Operations stand to talk to staff, sit for extended periods of time at the computer, bend, reach or squat to get records from the files or when addressing building needs, climb and work from ladders of 10 to 12 feet in height, and lift a minimum of 30lbs.

Qualifications

Fire Guard certification F-02 or Fire Safety Coordinator F-80; Trained in De-escalation; Cultural Competency; OOPP Train the Trainer certified

Education Requirements

• Associates Degree plus experience as outlined in item 1 below, or
• H.S. Diploma or GED plus experience as outlined in item 2 below, or
• Bachelor’s Degree
  
  

Experience Requirements

• Minimum of one (1) year of experience working with people diagnosed with mental illness or having addiction or substance use issues.
• Minimum of two (2) years of experience working with people diagnosed with mental illness or having addiction or substance use issues; one (1) of which were in a supervisory capacity.
  
  

Preferred Skills

Leadership: Demonstrated ability to manage and motivate staff to accomplish stated program goals and objectives while developing their individual and group skills.

Team building: Ability to develop and foster, through demonstration, a team spirit, enabling staff to overcome the challenges of providing needed services to a special client population.

Communication: Excellent oral, writing, and listening skills are a must.

Organizational: The ability to work well within a highly-pressurized, deadline environment, while meeting the short and long term mandates of the program.

Interpersonal: An ability to interface with clients as well as all levels of staff.

Computer: Knowledge of case management software as well as proficiency in Microsoft Office Suite.

Language: Bilingual or multilingual, a plus