Community Nutrition Site Coordinator (On-Call)

TITLE: Community Nutrition Site Coordinator BENEFITS: NoDEPARTMENT: Community Nutrition Program STATUS: Union, On-Call , Non-Exempt REPORTS TO: Manager, Community Nutrition Program CLASSIFICATION: Service Workers LOCATION: San Francisco SUPERVISES: Volunteers PAY RATE: 24.15-24.65GENERAL DESCRIPTION: We seek a dynamic individual to join the Community Nutrition Program at Project Open Hand, which provides healthy and nutritious meals to residents of San Francisco in a congregate setting. The Community Nutrition Site Coordinator works directly with the Managers of the Community Nutrition Program and host agency staff to administer meal service to adults with disabilities and older adults on location at assigned sites across San Francisco. This is a great opportunity to directly engage and be of service to our community by helping provide thousands of meals to older adults and adults with disabilities. Our meal participants rely on the Community Nutrition Program for both nutrition and a safe place to build community and gather with peers. QUALIFICATIONS REQUIRED: A commitment to Project Open Hand’s mission Able to work as part of a cohesive team in a fast-paced environment, communicating effectively with colleagues, volunteers and clients Flexible schedule with the ability to work weekends and holidays to meet demand QUALIFICATIONS DESIRED: Some experience working in Human Services Programs, especially with older adults, adults with disabilities, people with mental health and substance abuse issues Former food service experience Demonstrated experience and ability to maintain calm and help de-escalate a variety of situations with clients, not limited to issues around: critical illness, substance abuse, mental health, service animals, homelessness Bilingual Cantonese and/or Spanish Excellent written and verbal communication in English Supervisory experience ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Administers the Community Nutrition Program in accordance with the Department of Disability and Aging Services (DAS) standards and operations Performs intakes on new participants and provides them with an overview of the meal site and all meal program policies, procedures and expectations Assesses meal site’s food service needs and monitors changing trends Works with supervisor to make daily and periodic adjustments to ensure site wastage does not exceed 2% Trains and supervises volunteers in accordance with Volunteer Services’ guidelines and Community Nutrition Program’s policies, portion control & food safety Responsible for maintaining at least a 90% meal participant scanning accuracy for Gold Cards Manages site supply inventory and food service equipment Perform repetitive duties and ability to move, lift, carry, push, pull up to 50lbs unassisted regularly Responsible for submitting all site paperwork on time Ensures the meal site’s atmosphere is welcoming, supportive, safe, attractive and as pleasing as possible Attends staff meetings and training sessions as necessary Maintain clear and efficient communication between all parties involved in the meal service process including a supportive working relationship with the Host Agency Mediates disputes between meal participants and assesses and handles all Other duties as assigned POH COMPETENCIES: Team Player: Demonstrates cooperative spirit, respects professional boundaries and is successful at sharing responsibilities with others Self-led: Knows and completes responsibilities in assigned timelines, asks for clarifications when needed Sensitive to the circumstances and needs of the critically ill and seniors, as well as people with mental health and substance abuse issues Customer Oriented: Works well with all customers (internal staff and external contacts), promotes a positive image of the agency and works diligently to resolve customer issues Poised: Able to maintain a calm, positive and constructive attitude during interactions with diverse populations, sometimes in challenging situations Ethical: Honest, accountable, maintains confidentiality Strong Communicator: Excellent verbal and written communication skills Technical Savvy: Skilled with computers, proficient with function appropriate technology, learns quickly, uses technology to enhance job performance with the interest and ability to learn new technology Leadership I: Completes all assigned tasks in a timely manner and is able to identify projects or work needed for future completion. Anticipates needs before they are assigned. Recognizes themselves as a departmental or function representative PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: While performing duties of job, incumbent is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and or move up to 50 pounds unassisted. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work environment: The noise level in the work environment varies from quiet to loud. The temperature in the work environment will range from cold to hot. The work environment will fluctuate between senior sites and POH offices in San Francisco and the East Bay. Approval/revision date: 6/26/23 I have read and understand the contents of this job description. Signature: _____________________________________________________ Date: __________________

Salary : $24 - $25