Area Director

Area Director of Homeless Adult Services

The Area Director of Homeless Adult Services reports to the Deputy Chief Program Officer of Homeless Services and is part of the Senior Leadership Team. This role provides leadership and oversight for programs serving adults experiencing homelessness, including a drop-in center, street outreach, and safe haven services. The Area Director is responsible for ensuring high-quality, person-centered, trauma-informed care that prioritizes housing stability, harm reduction, and access to supportive services. This role manages program operations, facilities, staff, budgets, and partnerships, aligning with the organizational mission and strategy.

Program Leadership

• Oversee the daily operations of the Drop-In Center, Respite Bed Program, and Safe Haven, ensuring compliance with all contractual, legal, and organizational requirements. 
• Collaborate with the Director of Policy & Compliance to develop and implement policies and procedures that ensure trauma-informed, low-barrier, and housing-first service delivery. 
• Collaborate with the Director of Planning & Evaluation to monitor program outcomes, evaluate effectiveness, identify gaps, and lead continuous quality improvement initiatives to ensure optimal performance.
• Collaborate with finance to develop and manage program budgets, ensuring compliance with regulatory fiscal requirements and efficient use of resources. 
• Collaborate with development and finance to expand program capacity and funding by writing government and private proposals. 
• Budget: Approximately 8 million dollars

Staff Supervision & Development

• Collaborate with program managers to ensure the implementation of appropriate staffing structures. 
• Provide leadership, mentorship, and professional development opportunities to strengthen staff skills in engagement, crisis intervention, and housing-focused practices. 
• Collaborate with HR and the Director of Training & Culture to determine appropriate professional development resources to promote a positive, inclusive, high-performing organizational culture centered on equity, respect, and continuous development.
• Regular presence across service sites

Community Engagement & Partnerships

• Represent the organization in public forums, councils, committees, and other relevant bodies. 
• Support strategic partnerships and initiatives that advance the organization’s mission.
• Build and maintain relationships with relevant external partners such as the NYC Department of Homeless Services, Homeless Services United, and other organizations.

Benefits

• Generous PTO, Paid Holidays, NYS Paid Sick Time, Personal Days 
• 403 B; with annual discretionary agency-funded bonus
• Medical Benefits (Dental, Vision, General Health, Behavioral Health, FSA: Health, Dependent care, and Transit) 
• Access to unique membership-based training and continuing education credits. 
• Tuition reimbursement 
• Voluntary Life insurance (Agency and Employee sponsored), Short Term and Long Term Disability

Qualifications

• LMSW; Required, LCSW; Preferred
• Minimum 5-7 years of progressive leadership experience in homeless services or related human services.
• Minimum 3 years of experience supervising managers or multiple programs
• Demonstrated knowledge of housing-first principles, trauma-informed care, harm reduction, and other evidence-based practices for adults experiencing homelessness. 
• Commitment to advancing equity, inclusion, and dignity in homeless services. 
• Strong sense of integrity in handling confidential information 
• Experience managing multiple site operations and complex budgets 
• Strong supervision, conflict resolution, and team development skills
• Excellent written and verbal communication skills and relationship-building
• Intermediary knowledge of Financial operations at a non-profit organization
• Intermediary knowledge of NYC portals and systems preferred.

Salary : $100,000 - $110,000