Director, Enterprise Applications & Data

Director, Enterprise Applications & Data, IT

Location:
District of Columbia
United States

Project HOPE is an international NGO of more than 1000 engaged employees and hundreds of volunteers who work in more than 25 countries, responding to the world's most pressing global health challenges. Throughout our 60-year legacy, Project HOPE has treated millions of patients and provided more than $3 billion worth of medicines to local health care organizations around the world. We have helped build hundreds of health programs from the ground up and respond to humanitarian crises worldwide.

Code of Conduct
It is our shared responsibility and obligation to treat each other with respect, take affirmative steps to prevent matters involving Sexual Exploitation & Abuse and Trafficking in Persons, and to disclose all potential and actual violations of our Code of Conduct, which may include Conflicts of Interest, Fraud, Corruption, Discrimination or Harassment. Together we can reinforce a culture of respect, integrity, accountability, and transparency.

POSITION SUMMARY:
The Director of Enterprise Applications & Data leads the modernization, integration, and governance of Project HOPE's global enterprise systems and data ecosystem, ensuring platforms such as ERP, CRM, HRIS, LMS, M365, and digital health systems are secure, scalable, interoperable, and aligned with organizational strategy. The role drives the development of the enterprise digital operating model; strengthens global service delivery across HQ, regions, and country offices; and builds a unified architecture spanning applications, data, integrations, cloud alignment, and cybersecurity standards.

Additionally, the Director oversees enterprise data governance, responsible AI adoption, change management, and digital skills development, ensuring that technology investments translate to stronger program delivery, operational excellence, evidence-driven decisionmaking, and improved health outcomes. The position partners closely with programs, country, and functional leaders to ensure technology becomes a true mission enabler-supporting monitoring and evaluation, research, donor reporting, emergency response, and global health systems-while cultivating a culture of accountability, innovation, documentation, and continuous improvement across the digital workforce.

PRINCIPAL RESPONSIBILITIES:
1. Enterprise Systems Strategy, Roadmap & Digital Operating Model
Own the multi-year strategy and roadmap for ERP, CRM, HRIS, LMS, digital health systems, M365 web applications (including SharePoint / Intranet) and related business systems.
Lead development and continuous refinement of the IT digital operating model, clarifying service roles, workflows, processes, and crossteam operating norms.
Translate organizational strategy (2030 Strategy, MEL Strategy, digital health initiatives) into systems and data transformations that improve program quality, operational efficiency, and evidencedriven decisionmaking.
Cocreate technology priorities with Finance, HR, Programs, BD, Policy & Advocacy, and global country teams.

2. Service Delivery & Organizational Alignment
Design and oversee the global service delivery model, including regional/country support alignment, tiered operations, escalation pathways, SLAs, and coverage frameworks.
Partner with Infrastructure, Cybersecurity, and Helpdesk to ensure enterprise applications integrate seamlessly into a resilient, global IT support ecosystem.
Drive adoption of enterprise processes for release management, change control, documentation, asset lifecycle governance, and operational excellence.

3. Digital Health, Program Systems & Mission Enablement
Provide strategic leadership for programfacing digital platforms, including DHIS2, digital health tools, emergency response technologies, field data collection systems, and analytics platforms.
Ensure enterprise systems support highquality monitoring, evaluation, learning, research, donor reporting, and health outcome measurement.
Partner with global health leadership to ensure program systems are interoperable, secure, futureready, and aligned with global public health best practices.

4. Enterprise Data Governance, Quality, Stewardship & Protection
Colead the Enterprise Data Governance Committee, establishing and maintaining data ownership, stewardship, quality standards, metadata practices, and lifecycle governance across global teams.
Build and operationalize the enterprise data stewardship model-including data owners, data stewards, and functional data champions-to ensure accountability, consistency, and highquality data across systems.
Develop and drive adoption of enterprise-wide data governance frameworks, including data definitions, classification schemas, data catalogs, lineage documentation, and data quality controls.
Support the Data Protection Committee, which is coled by the CIO and General Counsel, by ensuring enterprise applications, workflows, and integrations comply with privacy, security, and regulatory requirements, in partnership with Legal, Cybersecurity, and Infrastructure teams.

5. Integration & Enterprise Architecture Leadership
Own the enterprise systems integration strategy, including API governance, middleware, Power Platform, managed connectors, event-driven architectures, and crosssystem automation.
Ensure alignment between business requirements, enterprise architecture principles, cybersecurity standards, cloud modernization, and application lifecycle management.
Partner with infrastructure and security teams to ensure systems are scalable, resilient, and aligned with Zero Trust principles.

6. Responsible AI Adoption, Automation & Innovation
Lead enterprise adoption of AI-powered workflows, including Microsoft 365 Copilot, Azure OpenAI, Power Platform AI capabilities, and programmatic AI solutions for BD, donor intelligence, research, and field programs.
Operationalize Responsible AI principles-including transparency, fairness, security, compliance, risk mitigation, and ethical safeguards.
Maintain an organizational AI usecase pipeline, managing prioritization, readiness, risks, and adoption.
Champion innovation and emerging technologies that strengthen mission delivery and organizational performance.

7. Change Management, Adoption & Workforce Digital Skills
Lead enterprise technology change management, including communication, training, behavior change frameworks, and executive alignment.
Develop and maintain a global digital skills capability framework, in partnership with HR, to uplift digital literacy across departments and country teams.
Drive organizationwide adoption of new systems, policies, and processes through structured enablement, training programs, guides, and measurement.
Build a culture of documentation, process consistency, and continuous improvement.

8. Vendor Ecosystem Strategy, Contract Optimization & Partnerships
Oversee all major application and data vendor partnerships (e.g., Microsoft, digital health partners, systems integrators, managed services providers).
Drive strategic sourcing, contract optimization, licensing rationalization, vendor performance management, and roadmap alignment.
Evaluate and select technology solutions through rigorous technical, financial, security, and operational criteria.

9. Application Lifecycle Management & Operational Excellence
Implement standardized and repeatable processes for:
Release & deployment management
Change management
Issue escalation & incident resolution
Environmental governance (DEV/TEST/UAT/PROD)
Documentation and knowledge management
Ensure application environments are wellgoverned, audited, monitored, secure, and aligned with cybersecurity incident response protocols.

10. Team Leadership & Global Capacity Building
Build and lead a global, distributed applications & data team with diverse expertise across enterprise applications, analytics, data governance, integration, and support.
Mentor and develop staff through capacity building, coaching, training pathways, and clear growth trajectories.
Strengthen crossfunctional and crossregional collaboration across HQ, regions, and country offices.


MINIMUM QUALIFICATIONS:
Bachelor's degree in Information Systems, Computer Science, Engineering, Data Management, or related field.
10 years of progressive experience managing enterprise systems, business applications, data platforms, or digital transformation programs.
5 years of leadership experience managing technical teams, vendors, and complex crossfunctional initiatives.
Demonstrated experience with major enterprise systems (ERP, CRM, HRIS, LMS) and cloud-based platforms, especially Microsoft 365, M365 Copilot, and Power Platform.
Strong background in data governance, enterprise integration, data quality, and enterprise architecture principles.
Experience leading organizational change, technology adoption, process transformation, and global team alignment.

PREFERRED QUALIFICATIONS:
Master's degree (MIS, MBA, Data Management, Public Health Informatics, or related).
Experience in nonprofit, humanitarian, or global health organizations.
Professional certifications such as PMP, ITIL, TOGAF, CDMP, Prosci, or equivalent.
Experience implementing responsible AI, AIenabled program workflows, or data-driven public health systems.
Demonstrated success building cross-country, multi-year digital transformation programs.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical demands:
While performing the duties of this job, the employee must be mobile in an office environment and able to use standard office equipment.
Must be able to communicate in verbal and written form and must be able to travel internationally.
Project HOPE employees may be required to travel or work in countries where working conditions are classified as "hardship."

Work environment: Below is a general list and may not include all needed

Typical office environment with exposure to a minimal noise level.
Emergency deployments may be in resource-deprived environments with austere living conditions.
Travel for extended periods may be by air and/or other modes of transportation.
While international travel is not a regular part of every job, programmatic needs may require it intermittently.
Project HOPE employees may be required to travel or work in countries where working conditions are classified as "hardship."

Salary range starts at $ per year. Compensation for the role is dependent on several factors, including a candidate's qualifications, skills, and experience. Project HOPE offers comprehensive benefits as part of the total compensation package, including health, dental, vision, and life insurance, 403(b), paid leave, and much more. For more information about our benefits, please visit our benefits page.

Due to the large number of inquiries, we receive, only candidates who have met the required experience & qualifications for this position will be considered. No phone calls please.

However, since we are active around the world in the field of public health, we may wish to retain your CV in our database for other/future opportunities, unless you direct us otherwise.

Notice to applicants: Project HOPE does not conduct direct solicitation/recruitment via email. Project HOPE never asks job applicants for payment or financial information at any stage of the recruitment process. Project HOPE will never send you a third-party check and ask you to cash it. If you have been recruited via email, please contact Compliance@projecthope.org

Thank you very much for your interest in Project HOPE.