Starting Pay Rate - $24.40
Job Summary: The Help Desk Administrator provides technical support and troubleshooting assistance to employees across Project HOME locations. This role supports hardware, software, networking, telecommunications, printers/copiers and audiovisual systems while ensuring timely resolution of Help Desk requests. The Help Desk Administrator also manages the Help Desk ticketing system, assists with system maintenance and end-user training and delivers high-quality customer service in a fast-paced, mission-driven environment.
BENEFITS: Project HOME offers a competitive compensation package which includes health, prescription, dental, and vision coverage at minimum cost to our employees, company-funded life and disability insurances, paid parental leave, spending accounts, and a 401K plan with 100% matching contributions up to 5% of compensation. Additionally, we offer generous PTO accruals, which include paid sabbatical leave.
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Essential Duties and Responsibilities - Primary management of Help Desk ticketing system: including setting, managing, and reporting
- Provide technical assistance and support to employees in resolving technical problems and issues with hardware and software
- Respond to queries either in person or remotely and run diagnostic programs to identify issues
- Manage ordering, receiving, and distribution of consumables and repairs for all Project HOME printers and copiers
- Isolate problems and determine and implement solutions in a timely manner
- Assist in maintaining and updating hardware and software systems
- Ensure that all support requests are properly logged and tracked
- Provide support for teleconference and video conference systems
- Train end-users on new software and hardware systems, when necessary
- Providing off-hours support for business-critical issues
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job. Management may, at its sole discretion, assign or reassign duties and responsibilities to this job at any time.
Education and Experience Minimum Requirements: Minimum Experience: - At least two years' experience in a similar role.
- Candidates must have knowledge of commonly used concepts, practices, and procedures within end-user and Help Desk support
- Ability to create and\or maintain systems and process documentation for end users and IT department
- Experience in providing technical assistance and support
- Strong communication skills and ability to explain technical concepts to non-technical individuals
- Able to work effectively independently and collaboratively
- Able to successfully manage multiple tasks
- Willingness to provide after-hours support for emergencies and occasional weekend maintenance activities.
- Ability to provide efficient transportation between sites
Preferred Experience: - Certifications in Microsoft, Cisco, Citrix, or VMware technologies.
Core Skills: - Exceptional organizational skills, able to manage multiple projects at once while meeting deadlines effectively. Able to prioritize tasks well.
- Excellent communication skills, both verbally and in writing
- Excellent interpersonal skills to work collaboratively with all levels of staff and across all departments and locations. Stays calm under pressure
Physical requirements: - Sedentary work that primarily involves sitting/standing.
- ABILITY TO MOVE EQUIPMENT/ MATERIALS WEIGHING UP TO 50 LBS
Project HOME provides equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. Project HOME prohibits discrimination and harassment of any type.
Project HOME reserves the right to revise or change job duties and responsibilities as needed. This job description is not meant to be an all-inclusive statement of the duties and responsibilities of the job, nor does it constitute a written or implied contract. |
