Director of Operations

Job Summary:

The Director of Operations is a leadership role that oversees and supports the ongoing growth and development of Project GREEN with leadership and execution of day-to-day operations, strategic planning, and systems oversight to ensure the team is performing efficiently and effectively while maximizing community impact. Partners with the Executive Director and Board of Directors in executing the development of long-range strategic plans for all areas of responsibility. Leads the functions of operational excellence, administration, finance support, impact tracking, communication, human resources, board/governance support, and facilities.

Reports to: Executive Director / Founder

Supervises: None

Works with: Director of Advocacy; Director of Financial Capabilities; Interns; External Contractors/Vendors as needed

Time Commitment: 40 hours/week average; 4 to 5 days a week in person.

Responsibilities Include:

1. Operational Excellence:

• Directs development, planning, preparation, implementation, and evaluation of annual and long-range strategic plans to achieve mission-centered impact objectives.
• Monitors and evaluates quantitative and qualitative metrics (KPIs), guidelines, procedures, and standards by which the organization’s efficiency and effectiveness can be evaluated; identifies opportunities for improvement.
• Implements standard operating policies and procedures that improve day-to-day operations, produce smoother workflow, promote effective internal and external communication and information flow, ensure proper recordkeeping, and empower more cost-effective operational processes.
• Acts as lead project manager for the team – monitors organization’s initiatives and helps ensure strategic objectives are being completed on time and within budget. Ensures each department is reaching impact goals. Helps identify resource gaps and removes barriers to success.
• Works with key departmental staff to develop and implement quality measurement and evaluation of services in all areas of responsibility. Improves constituent and partner service and satisfaction through policy and procedural changes.
• Develops and implements internal communication and training of new directives, policies, systems, or procedures to the team.
• Systems/tech tools – oversees the procurement process and effective use of foundational infrastructure components.

2. Communications / Marketing:

• Support the ED’s correspondence (email, mail, and phone), calendar, and reporting support needs.
• Assist marketing efforts by creating/implementing/monitoring social media content/posts and co-producing regular streaming events; plus increasing the organization’s social media reach/engagement.
• Create and maintain a social media calendar; follow and track posts.

3. Finance:

• Acts as the day-to-day liaison to the organization’s CPA firm.
• Assists with financial management and budget administration.
• Grant/donor funding support: Assists Executive Director in the planning, forecasting, implementation, evaluation, and compliance of grant/donor funding and expenditure budgets that maximize financial stewardship.

4. Board/Governance Support:

• Remains current on changes within the nonprofit legal, regulatory, economic, and technology environments, which may affect the operations of the organization.
• Ensures that the standard periodic financial statements are delivered by the CPA in advance of board meetings and other key dates.
• Attends Board of Directors meetings as requested by the Executive Director, preparing and presenting reports as required.

5. Facilities: 

• Serves as organization-wide coordinator on real property (e.g., lease management and physical office needs) as applicable.

6. Human Resources:

• Supports the process of recruiting, screening, interviewing, hiring, onboarding, and retention of staff and contractors.
• Recommends changes in corporate organization as may be necessary to promote capacity development and growth.
• Creates and supports professional development plans for the organization, including further education, training, job coaching, career progression paths, and succession planning.

7. Other Duties:

• Performs other operations-related duties as negotiated to meet the organization’s ongoing needs.

Required Skills/Abilities:

1. Passion for Project GREEN’s vision and mission.
2. Thorough understanding of practices, theories, and policies involved in non-profit organization operations.
3. Superior managerial, team leadership, and diplomacy skills. High comfort level in guiding growth and change.
4. Dynamic communications and marketing experience and skills.
5. Excellent organizational, strategic, decision-making, and problem-solving skills.
6. Executive-level verbal, written, and interpersonal communication skills.
7. Proficient in Google Suite, QuickBooks, Gusto, HubSpot, Monday.com, and other CRM and project management software.
8. Availability to work in person regularly.

Education and Experience:

1. Bachelor’s degree in Business Administration or a related field preferred. Graduate degree is a plus.
2. A minimum of three years of operational and/or general management experience, with a minimum of two years in a nonprofit organization, and a demonstrated track record of successful business operations and project management, strategic planning, and budget stewardship.
3. A minimum of three years in a leadership capacity, successfully building, managing, developing, and coaching strong cross-functional teams.



Salary Range: Starting at $65,000

Benefits: Paid Time Off, Health/Medical Insurance Options, 403(b), Financial Wellness Incentives