What are the responsibilities and job description for the Revive Front Desk position at Project 2231?
Role purpose
Create a welcoming, organized, premium experience for every Revive guest while keeping appointments, treatment rooms, recovery equipment, supplies, and providers running smoothly.
Primary responsibilities
Qualifications
Success looks like
Create a welcoming, organized, premium experience for every Revive guest while keeping appointments, treatment rooms, recovery equipment, supplies, and providers running smoothly.
Primary responsibilities
- Welcome and check in Revive members and guests
- Schedule, confirm, modify, and check out appointments in Mindbody
- Explain walk-in, reserved, and staffed Revive services accurately
- Track included Signature sessions and other eligible redemptions
- Prepare, inspect, clean, and reset treatment and recovery rooms
- Maintain towels, goggles, linens, intake forms, cleaning supplies, and room inventory
- Support safe first-use orientations for approved recovery equipment
- Coordinate daily schedules and room turnover with massage and stretch providers
- Monitor equipment readiness and immediately report malfunctions
- Mark unsafe equipment out of service until cleared
- Answer phones and respond warmly to basic service questions
- Process approved POS transactions
- Protect member privacy and maintain professional boundaries
- Escalate medical, safety, billing, or service concerns to the appropriate leader
- Complete opening, closing, sanitation, and supply checklists
Qualifications
- Strong hospitality and customer-service instincts
- Organized, dependable, and comfortable managing multiple appointments
- Clear, professional communication
- Comfortable learning Mindbody and Revive equipment procedures
- Able to maintain high cleanliness and presentation standards
- Available for a consistent schedule, including some evenings or weekends
- CPR/AED certification by the required start deadline
- Experience in fitness, wellness, hospitality, spa, or medical reception preferred
Success looks like
- Members are welcomed and guided confidently
- Appointments begin on time
- Rooms remain clean, stocked, and ready
- Providers have what they need
- Equipment issues are identified quickly
- Every checklist and member concern receives clear follow-through
Acme Athletics- Equal Opportunity Employer
Evenings, Nights, Weekends
Open availability preferred
20 to 30 hours
Salary : $12