Case Manager

• Actively engage clients in field-based services through the development of strong rapport and consistent contact. Provide case management services by meeting clients “where they are at” (service location, client’s point of view). 
• Services provided aim to increase clients’ housing readiness skills (i.e. ADLs) to obtain and maintain permanent supportive housing. Ensure service delivery is consistent with ethical standards within a harm reduction, strength-based, trauma-informed framework. 
• Develop and maintain knowledge of available community resources. Complete needs assessments and treatment plans, and link clients to community resources. Monitor ongoing participation in services/use of resources and facilitate problem solving to target barriers. Accompany clients to linkage appointments when appropriate. 
• Conduct custody pick ups from LA county jails and accompany clients to court appearances.
• Teach prosocial, housing readiness, and recovery skills (i.e. communication, problem solving, anger management skills) for long-term stability in the community. 
• Conduct urine analysis tests as indicated by a client’s treatment plan. 
• Engage and join with collaterals (i.e. family members, housing staff, probation, court) as appropriate. Provide education related to mental health and substance recovery to better support clients. Engage in client advocacy.

• Actively contribute to planning and execution of interventions in collaboration with the treatment team to promote client care. 
• Participate in coordinated interventions with other members of the treatment team, both in-office and in the field. 
• Collaborate with external partners (i.e. probation/parole officers, court staff, LASD, residential substance treatment facilities, primary care clinics, etc) to ensure high quality, integrated care.

• Maintain comprehensive case notes in the electronic health record per program guidelines. 
• Maintain and submit billing records in accordance with SSG guidelines. 
• Participate in program data collection per program guidelines.

• Regular attendance required. Holiday or weekend work may be required. 
• Maintain and uphold Agency mission statement, values, policies, procedures, and principles. 
• Perform other duties as assigned by supervisor. 
• Maintain active license and/or registrations as applicable (i.e. BBS, CCAPP)

• Empathetic, clear and effective verbal and electronic communication, and excellent listening skills to build strong relationships. 
• Culturally competent: Understands and is sensitive to diverse backgrounds and needs. 
• Resourceful: Efficiently navigates and utilizes available resources. 
• Collaborative: Able to work in diverse teams to solve complex issues. 
• Adaptive and flexible to changing circumstances and client needs in a dynamic environment. 
• Excellent critical thinking and problem-solving skills, remains calm and emotionally-regulated under pressure. 
• Proactive: Anticipates potential issues, and takes the initiative for the benefit of client care. 
• Detail-oriented, organized, and has strong time management skills.

• Bachelor’s degree in any field from an accredited college or university, and at least 1 year of case management experience. In lieu of a Bachelor’s degree, at least 2 years of case management experience. 
  • Case Manager I: Less than 2 years case management experience 
  • Case Manager II: 2 years case management experience 
  • Case Manager III: 3 or more years of case management experience
• Experience working with culturally diverse populations. 
• Valid CA driver’s license, proof of insurance and own vehicle required. Ability to transport clients in personal vehicle as needed. 
• Must not be on any type of legal supervision (probation or parole). 
• Verification of Employment Eligibility and Background Check. 
• Basic computer skills. 

• Lived experience with homelessness, mental health/substance use recovery or the criminal justice system. 
• Experience working with the forensic and/or dual-diagnosed populations. 
• Experience working on an interdisciplinary team in a mental health or hospital setting. 
• Knowledge of and experience with providing trauma-informed services. 
• Spanish-speaking

Salary : $24 - $31