What are the responsibilities and job description for the Network Operations Center Technician position at ProInfoNet?
This is a fully onsite role in Bangor, Maine. Candidates must be able to commute daily. Remote candidates will not be considered.
ProInfoNet is seeking a reliable and customer-focused Network Operations / Helpdesk Technician to provide first-line technical support and monitoring services for network operations and end-user systems. This role serves as the initial point of contact for technical issues, supporting both internal staff and external clients while ensuring timely, professional, and well-documented resolution of issues. This is an onsite position based in Bangor, Maine.
What You’ll Do
Serve as the first point of contact for incoming technical support requests via phone, email, and ticketing system. Provide basic troubleshooting for hardware, software, and network connectivity issues. Monitor network and system alerts and escalate issues to higher-level support when appropriate. Install, configure, and deploy laptops, desktops, and peripheral equipment. Assist with user account setup, password resets, and permission changes in Active Directory and Microsoft 365. Document all support requests, troubleshooting steps, and resolutions within the helpdesk system. Follow established incident response, escalation, and communication procedures. Maintain equipment inventory and assist with hardware tracking. Support remote users and field staff with connectivity, VPN, and access-related issues. Contribute to ongoing improvements to helpdesk processes and documentation. Deliver courteous, professional customer service to all users.
What Your Bring
Familiarity with helpdesk or ticketing systems. Basic understanding of networking concepts such as TCP/IP, DNS, DHCP, and VPN. Working knowledge of Windows operating systems and Microsoft 365 applications. Ability to troubleshoot common hardware, software, and connectivity issues.
Associate degree in Information Technology, Computer Science, or a related field preferred, or equivalent hands-on experience. 1–2 years of experience in a helpdesk, technical support, or network operations role preferred. Strong problem-solving skills, attention to detail, and clear communication abilities.
Why You'll Love Working Here
ProInfoNet is a mission-driven IT consulting firm dedicated to strengthening connectivity and supporting communities across Maine and beyond. Our work combines technical expertise with purpose, helping organizations design, build, and maintain systems that make a difference.
You'll join a close-knit team that values collaboration, professional growth, and work-life balance. We believe great work starts with great people, and our culture reflects that. We’re committed to helping each other succeed while making a lasting difference for the clients and communities we serve.
Benefits Include:
ProInfoNet offers a comprehensive and competitive benefits package, including:
- Competitive wages based on experience and qualifications
- Generous paid time off and holiday schedule
- 85% company-paid health insurance coverage
- 50% company-paid dental and vision insurance
- Company-paid short-term disability insurance
- Company-paid identity protection coverage
- Great retirement plan with a generous company contribution