What are the responsibilities and job description for the Network Operations Center Manager position at ProInfoNet?
This is a fully onsite role in Bangor, Maine to support team leadership and operational oversight. Candidates must be able to commute daily. Remote candidates will not be considered.
ProInfoNet is seeking an experienced NOC Manager to lead our Network Operations Center at our Bangor, Maine location. This on site leadership role oversees daily service delivery across complex, multi tenant network environments, including infrastructure supporting the New England Telehealth Consortium.
The NOC Manager is both a people leader and a technical operator, working directly alongside Tier 1 through Tier 3 technicians while maintaining strong technical familiarity with all supported platforms.
What You Will Do
- Lead and develop a high performing 24/7 NOC team including Tier 1 through Tier 3 technicians.
- Serve as the primary escalation point for major incidents and lead live incident bridges when required.
- Actively participate in the on call rotation.
- Work directly alongside engineers to troubleshoot complex routing, switching, and transport issues.
- Ensure SLA compliance, proactive monitoring, and effective incident management.
- Oversee staffing coverage, scheduling, and workload balancing.
- Strengthen documentation, escalation paths, and change management processes.
- Collaborate with Engineering, Sales, and Project teams to ensure stable deployments and operational readiness.
- Deliver reporting on network performance, incidents, and KPIs.
What You Bring
- Seven or more years of experience in network operations or infrastructure environments.
- Previous experience leading or mentoring teams- preferably in a 24/7 environment.
- Strong routing and switching knowledge including BGP, OSPF, MPLS, EVPN, and VRF.
- Experience with monitoring platforms such as PRTG, SolarWinds, or LogicMonitor.
- A hands on leadership style with strong troubleshooting depth.
- Preferred qualifications include CCNP or JNCIP certification, managed services or service provider experience, healthcare or federally supported network experience, and familiarity with SD WAN platforms.
Why You’ll Love Working Here:
ProInfoNet is a mission-driven IT consulting firm dedicated to strengthening connectivity and supporting communities across Maine and beyond. Our work combines technical expertise with purpose, helping organizations design, build, and maintain systems that make a difference.
You’ll join a close-knit team that values collaboration, professional growth, and work-life balance. We believe great work starts with great people, and our culture reflects that. We’re committed to helping each other succeed while making a lasting difference for the clients and communities we serve.
Benefits Include:
ProInfoNet offers a comprehensive and competitive benefits package, including:
- Competitive wages based on experience and qualifications
- Generous paid time off and holiday schedule
- 85% company-paid health insurance coverage
- 50% company-paid dental and vision insurance
- Company-paid short-term disability insurance
- Company-paid identity protection coverage
- Great retirement plan with a generous company contribution