Job Title:

L2 Field Support Officer (Desktop Technician) - Need locals in Florida

Location:

MOSAIC – Four Corners 11200 SR 37 South, Bradley, FL 33835, USA

Contract Duration:

3 Months (extendable based on performance)

Rate:

$4000 / Month

Job Description:

The L2 Field Support Officer (FSO) / Desktop Technician will provide day‑to‑day local and remote desktop support, including troubleshooting, break/fix resolution, and customer assistance for hardware, software, and application issues. The role requires strong face‑to‑face support experience, adaptability, and the ability to work in a project‑based environment.

Responsibilities:

• Provide first/second level contact and problem resolution for customer issues.

• Deliver face‑to‑face IT support at the site location.

• Troubleshoot and resolve hardware, software, and application issues.

• Maintain ticket updates for all reported incidents.

• Install, upgrade, support, and troubleshoot Windows OS (7–10), MS Office, Cisco Jabber, and other authorized desktop applications.

• Support Apple Mac users with basic OS knowledge.

• Install, upgrade, support, and troubleshoot printers and computer hardware.

• Perform preventive maintenance and remedial repairs on desktops, laptops, and printers.

• Use diagnostic tools to troubleshoot network connectivity and workstation issues.

• Collaborate with third‑party vendors for complex AV issues.

• Provide timely communication on issue status and resolution.

• Mentor Band 1 technicians and assist Band 3 engineers when required.

Candidate Requirements:

• 5–10 years of overall technical experience, including minimum 4 years of FSO (face‑to‑face support) experience.

• Bachelor’s degree in Computer Science or related field (or equivalent experience).

• Industry certifications such as CompTIA A , Microsoft Certified Professional (MCP) preferred.

• Strong knowledge of Windows OS (7–10), Active Directory, GPOs, MS Office 365, PC hardware installation, enterprise antivirus, and helpdesk ticketing systems.

• Experience with mobile device management (iOS/Android), enterprise encryption solutions, and Windows PC/laptop management via Active Directory.

• Proven troubleshooting and problem‑solving skills.

• Excellent communication and customer service skills.

• Ability to multitask, prioritize, and meet SLAs.

• Flexible to work off‑hours and weekends when required.

• Driving experience and valid license required (for site mobility).

• Willingness to relocate to nearby site location if not local.

Salary : $45,000 - $55,000