Band 2 - Desktop Technician - Need locals in Massachusetts

Band 2 – Desktop Technician - Need locals in Massachusetts

Location: DartMouth, MA

• Provide day-to-day local/remote desktop support.

• Handle inbound calls, troubleshoot issues, and document resolutions in ticketing systems.

• Deliver break/fix support, fault diagnosis, and resolution for hardware/software/application issues.

• Support core operating systems and approved application suites.

• Ideal candidate: 2–3 years of Windows Desktop support experience.

Key Responsibilities

• First/second-level contact and problem resolution.

• Collaborate with third-party vendors for complex AV issues.

• Maintain timely communication and ticket updates.

• Install, upgrade, and troubleshoot Windows (XP–10), MS Office, Cisco Jabber, and other authorized apps.

• Basic Mac OS support for Apple users.

• Printer and hardware installation/troubleshooting.

• Preventive maintenance and remedial repairs for desktops, laptops, printers, and peripherals.

• Diagnose network connectivity and workstation issues.

• Broad IT exposure: networks, servers, AV, smart devices, telecoms.

• Work flexibly in project-based environments.

Minimum Qualifications & Skills

• Bachelor’s in Computer Science or related field (or equivalent).

• Certifications: CompTIA A , MCP (or higher).

• Minimum 18 months IT experience.

• Skills: Windows 7–10, Active Directory, GPOs, MS Office 365, hardware troubleshooting, enterprise AV solutions, helpdesk ticketing systems.

• Mobile device management (iOS/Android), encryption solutions, AD-based PC/laptop management.

• Strong analytical, troubleshooting, and problem-solving skills.

• Ability to multitask, prioritize, and meet SLAs.

• Excellent communication and customer service skills.

• Adaptability in fast-changing environments.

• Willingness to work off-hours/weekends for projects or emergencies.

Salary : $40,000 - $50,000