What are the responsibilities and job description for the Field Service Coordinator position at Progressive Surface, Inc.?
Job Title: Field Service Coordinator
Reports to: Customer Service Manager
Job Overview: The Field Service Coordinator is responsible for supporting Progressive Surface's installed equipment base by managing customer service inquiries, warranty requests, and service activities through the company's service ticket system. This position coordinates field service activities including repairs, warranty work, preventative maintenance, and calibration services, while providing technical support to field service technicians at customer locations. The role serves as a key liaison between customers, service personnel, and internal departments to ensure timely resolution of service issues and a high level of customer satisfaction.
Key Responsibilities:
- Supports installed machine base with customer service and warranty requests via our service ticket system
- Quotes and coordinates field maintenance service (repairs, warranty, calibration) activities
- Provides and coordinates technical support for field service technicians while at customer sites.
- Occasional travel may be required.
- Service Call Center rotation duty.
Qualifications and Skills: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Experience:
- 2 years of experience in service coordination, scheduling, or customer support within a manufacturing or technical service environment.
- Understanding mechanical and electrical maintenance practices common in manufacturing environments.
Skills:
- Excellent organizational, communication, written and verbal communication skills and multitasking abilities.
- Strong attention to detail with the ability to manage shifting priorities.
- Ability to interpret basic mechanical or electrical job documentation.
Other Requirements:
- Ability to work effectively and independently under time constraints and manage competing priorities.
- Familiarity with OSHA and general safety requirements for industrial worksites.
- Must be able to read and understand blueprints and electrical diagrams.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand and walk; climb or balance; stoop, kneel, crouch and crawl; use hands to handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee must frequently lift and/or move a minimum of 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to obtain fork truck, scissor lift, and crane certification.
Work Environment: The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, risk of electrical shock, and vibration. The noise level in the work environment varies from quiet to noisy.