What are the responsibilities and job description for the Hospital Liaison position at Progressive Quality Care?
Build Relationships. Make an Impact. Become Our Clinical Liaison!
Represent Progressive Quality Care while connecting patients to the care they need!
--> This is for the Cleveland area.
Why Join Our Team?
Positive, Family-Like Atmosphere – Work in a fun, supportive environment where you’re appreciated & valued.
Strong, Stable Leadership – Join a team led by experienced managers who are committed to customer service excellence and staff development.
Family‑owned company with strong values and a commitment to resident care.
Collaborative leadership environment with visibility and access to executive leadership.
Stable, expanding organization with long‑term growth opportunities.
We are seeking a dedicated and compassionate Hospital Liaison to join our Progressive Quality Care team. As a Hospital Liaison, you will play a crucial role in connecting our facilities with hospitals, medical professionals, and community partners. Your primary responsibility will be to foster positive relationships and ensure seamless communication between our organization and external stakeholders.
Responsibilities:
Hospital Partnerships: Establish and maintain strong relationships with local hospitals, clinics, and medical centers. Collaborate with their staff to facilitate patient transfers, coordinate care, and streamline processes.
Referral Management: Serve as a point of contact for hospital discharge planners, case managers, and physicians. Receive referrals, assess patient needs, and ensure a smooth transition to our facilities.
Community Outreach: Engage with community organizations, senior centers, and other healthcare providers. Promote our services, educate potential patients and families, and participate in health fairs and events.
Patient Advocacy: Advocate for patients’ best interests during transitions. Address any concerns, answer questions, and provide emotional support to patients and their families.
Documentation and Reporting: Maintain accurate records of interactions, referrals, and outcomes. Generate reports on referral trends and performance metrics.
Collaboration: Work closely with our admissions team, nursing staff, and administrative personnel. Communicate effectively to ensure efficient patient admissions and discharges.
Qualifications:
Experience in healthcare coordination, case management, or patient advocacy.
Strong interpersonal skills and the ability to build rapport with diverse stakeholders.
Excellent communication, organization, and problem-solving abilities.
Knowledge of medical terminology and healthcare regulations.
Compassion, empathy, and a commitment to patient-centered care.
About Progressive Quality Care:
Our company is a family-owned business founded by Rose and Hugo Dancziger. We got our start with the 1960’s purchase of the Little Flower Nursing Home in Parma, Ohio. They firmly believed in making every resident feel the warmth and caring of home as each became an integral part member of their new family. Rose and Hugo left a legacy for their children and grandchildren to emulate - to bring a sense of family and love into the lives of those in their care, to give each resident the respect and caring reserved for family, and to provide them with a home. We continue to live by their example. We are committed to providing an excellent level of physical, medical, emotional, and spiritual support. We believe in Life Enrichment and embracing the good during these more difficult times in our residents’ lives. We are constantly changing and adapting with the ever-growing industry of long-term care, and our state-of-the-art, hotel-like facilities are the pinnacle of what long-term care should look like. At the heart of it all, we still operate like the family-owned company that we are and value each other as much as we do our residents as we work together to be at the forefront of the industry with our ever-growing portfolio of long-term care communities.
We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their actual or perceived gender, race, color, national origin, religion, disability, age, military or veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.