Property Technology Manager

Otonomus Hotel Las Vegas | Las Vegas, NV

Position Summary

Otonomus Hotel is seeking an experienced and service-oriented Property Technology Manager to oversee all technology operations across the property. This position serves as the primary on-site technology leader, ensuring the reliability, security, and performance of all hotel technology systems while delivering an exceptional experience for both guests and team members.

Reporting to the Corporate Director of Technology, the Property Technology Manager will be responsible for technology operations, cybersecurity compliance, budgeting, capital planning, vendor management, project implementation, and coordination with corporate IT initiatives. The ideal candidate is a proactive problem solver with hospitality technology experience and a passion for innovation.

Essential Responsibilities

Technology Operations

• Manage the day-to-day operation, maintenance, and support of all property technology systems.
• Ensure maximum uptime and performance of all hotel technology infrastructure.
• Provide timely troubleshooting and resolution of technology issues affecting guests or operations.
• Establish preventative maintenance schedules and system health monitoring.

Hotel Systems Support

Oversee the administration, maintenance, and support of:

• Property Management System (PMS)
• Point of Sale (POS) systems
• Guest Wi-Fi
• Residential Internet services
• Electronic Access Control systems
• CCTV and surveillance systems
• Audio/Visual (AV) systems
• Building technology and smart building platforms
• Network infrastructure
• Mobile technologies and connected devices

Cybersecurity & Compliance

• Ensure compliance with corporate cybersecurity policies and industry best practices.
• Monitor security vulnerabilities and coordinate remediation efforts.
• Assist with cybersecurity awareness training for hotel staff.
• Support security audits and compliance initiatives.
• Coordinate with Corporate IT on patch management and security updates.

Budget & Capital Planning

• Develop and manage the annual technology operating budget.
• Assist in creating multi-year capital improvement plans.
• Monitor technology expenditures and identify cost-saving opportunities.
• Evaluate technology investments and recommend system upgrades.

Vendor Management

• Manage relationships with technology vendors, service providers, and contractors.
• Negotiate service agreements and monitor vendor performance.
• Coordinate installation, maintenance, and repair activities.
• Ensure vendors meet service-level expectations and project timelines.

Technology Projects

• Lead on-property technology implementations and upgrades.
• Coordinate new system deployments with Corporate IT.
• Manage project timelines, testing, training, and go-live support.
• Ensure projects are completed on time and within budget.

Disaster Recovery & Business Continuity

• Maintain property disaster recovery procedures.
• Coordinate technology recovery planning.
• Participate in business continuity planning.
• Ensure critical systems have appropriate backup and recovery procedures.

Corporate Collaboration

• Serve as the primary liaison between the property and Corporate IT.
• Support enterprise technology initiatives.
• Participate in technology planning meetings.
• Ensure compliance with company technology standards.

Qualifications

Required

• Bachelor's degree in Information Technology, Computer Science, Hospitality Technology, or related field preferred (equivalent experience considered).
• Minimum 3-5 years of progressive IT experience, preferably within hospitality.
• Experience supporting hotel technology platforms.
• Strong understanding of networking, Windows environments, cloud technologies, and infrastructure.
• Experience managing technology vendors and third-party service providers.
• Experience managing multiple technology projects simultaneously.
• Strong organizational and analytical skills.
• Excellent communication and customer service abilities.
• Ability to work flexible hours, including evenings, weekends, and holidays when operational needs require.
• Ability to participate in an on-call rotation and respond to critical system outages.

Preferred Experience

Experience supporting one or more of the following:

• Oracle OPERA PMS
• Toast POS
• Cisco, Meraki, Aruba, JIRA or similar networking platforms
• Building Management Systems (BMS)
• Electronic door lock/access control systems
• CCTV surveillance systems
• Hospitality Wi-Fi platforms
• Microsoft 365
• Audio/Visual systems
• Smart building technologies
• Cybersecurity frameworks and compliance standards

Knowledge & Skills

• Hospitality technology operations
• Project management
• Vendor negotiations
• Budget management
• Capital planning
• Cybersecurity awareness
• Network troubleshooting
• Systems integration
• Disaster recovery planning
• Documentation and process improvement

Why Join Otonomus Hotel?

At Otonomus Hotel, technology is at the heart of delivering an innovative hospitality experience. As our Property Technology Manager, you'll play a key leadership role in shaping the guest experience through cutting-edge hotel systems while partnering with corporate leadership on exciting technology initiatives.

If you're passionate about hospitality, technology, and innovation, we'd love to hear from you.

 Otonomus Benefits

• Healthcare Coverage: We are committed to providing comprehensive healthcare plans (medical, dental, vision, and other benefit options) to our team members and their families.
• Time Off: Sentral fosters a flexible work lifestyle by offering paid time off, paid holidays, & volunteer hours to all full-time team members.
• 401K: To help you reach your savings goals, we offer a 401(k) plan
• Career Development: We offer extensive learning and development opportunities to support growth.

The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role:

• Ascend/descend a ladder to complete various maintenance tasks
• Position self to install equipment in fixed spaces and at awkward angles in a repetitive manner and/or extended periods of time
• Work in a space that includes indoor and outdoor spaces, with and without covering
• Move throughout the property as needed
• Transport boxes and equipment weighing up to 20 pounds
• Communicate with other persons in the building
• Observe details in surrounding areas and on a screen

If you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the "Accommodations" section.

Otonomus is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. While there is no exact recipe for ensuring our residents feel loved, we believe a key ingredient is seeking and employing individuals that reflect the uniqueness of our residents.

As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.