Customer Service Representative / Inside Sales Associate (Anaheim)

 Customer Service Representative / Inside Sales Associate (Anaheim)

Confidential Opportunity

Our client is a well-established technology solutions provider serving customers across the surveying, engineering, construction, utility, GIS, and geospatial industries. The organization delivers industry-leading equipment, software, training, technical support, and professional services that help customers improve productivity, accuracy, and operational efficiency.

Due to continued growth, our client is seeking a Customer Service Representative / Inside Sales Associate to join its Anaheim-area team.

Position Summary

This is an excellent opportunity for an individual who enjoys building customer relationships, identifying sales opportunities, and helping customers solve business challenges.

As the primary point of contact for customers, you will play a key role in supporting branch growth through outbound prospecting, lead qualification, account development, product promotion, and exceptional customer service.

The ideal candidate is customer-focused, sales-oriented, and energized by working in a fast-paced environment where outstanding service contributes directly to customer loyalty and revenue growth.

In This Role, You Will

Customer Service & Relationship Management

• Deliver an exceptional customer experience across all customer interactions.
• Respond to customer inquiries via phone, email, online channels, and walk-in traffic.
• Develop strong relationships with customers and become a trusted resource for their technology and equipment needs.
• Resolve customer concerns promptly while maintaining high levels of customer satisfaction.

Sales & Business Development

• Identify opportunities to grow existing accounts through cross-selling and upselling products, services, rentals, training, and support programs.
• Support branch revenue goals through promotion of new products and special programs.
• Conduct outbound sales calls to existing and prospective customers.
• Follow up on quotations, leads, open opportunities, and inactive accounts.
• Qualify inbound leads and coordinate opportunities with outside sales representatives.
• Assist with onboarding new customers and expanding existing customer relationships.
• Maintain regular customer contact to identify upcoming projects and equipment requirements.

Product & Solution Consulting

• Recommend products, technologies, and solutions based on customer needs.
• Assist customers in evaluating equipment, software, and service options.
• Stay informed on industry trends, emerging technologies, and product offerings.
• Help customers understand the business value and return on investment of proposed solutions.

Administrative & Branch Support

• Process sales orders, quotations, rental requests, and customer transactions.
• Maintain accurate customer and opportunity records within the CRM platform.
• Support branch operations through reporting, data entry, and administrative activities.
• Collaborate with sales, service, rental, and training teams to ensure customer success.

About You

You enjoy interacting with customers, solving problems, and building lasting relationships. You are comfortable discussing technology, uncovering customer needs, and identifying sales opportunities.

Qualifications

• 1 years of customer service, inside sales, sales support, account management, or related experience.
• Strong communication and interpersonal skills.
• Proven ability to identify customer needs and recommend solutions.
• Excellent phone etiquette and customer engagement skills.
• Strong organizational, follow-up, and time management abilities.
• Self-motivated with the ability to work independently.
• Comfortable working toward sales goals and performance targets.
• Experience using Microsoft Office applications.
• CRM experience (Salesforce, HubSpot, Dynamics, or similar) is considered an asset.
• Experience in construction, surveying, engineering, utilities, GIS, technology, or related industries is preferred.
• Postsecondary education or equivalent work experience is considered an asset.

What Success Looks Like

• Consistently delivers an outstanding customer experience.
• Generates new sales opportunities through proactive customer engagement.
• Expands revenue within existing accounts through cross-selling and upselling.
• Maintains strong quote conversion and customer retention rates.
• Collaborates effectively with field sales teams to support territory growth.
• Contributes to branch sales and profitability objectives.

Compensation & Benefits

The successful candidate will receive:

• Competitive hourly compensation starting at $25.00/hour
• Sales commission opportunity of up to $15,000 annually
• Retirement savings program with employer contributions
• Employee ownership opportunities
• Medical and dental benefits
• Paid vacation, sick time, and holidays
• Professional development and manufacturer-certified training
• Company-provided tools and technology
• Career advancement opportunities in sales, business development, and leadership
• Additional employee programs and perks

Why This Opportunity?

This position offers more than traditional customer service responsibilities. It provides an opportunity to build a long-term career in customer success, technology sales, and business development with an established organization serving technical and professional markets.

If you enjoy helping customers, building relationships, and contributing directly to business growth, we encourage you to apply.

Confidential Search Notice

This search is being conducted on behalf of our client. To protect confidentiality, the employer's identity will be disclosed to selected candidates during the recruitment process.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Our client is an equal opportunity employer committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, disability, age, or any other protected status.

This employer participates in E-Verify. Employment eligibility verification will be completed in accordance with applicable federal regulations.