What are the responsibilities and job description for the Inside Sales Associate position at Atlas Copco Compressors LLC -North America Customer Center?
Your role
Atlas Copco Compressors LLC -North America Customer Center is an equal opportunity employer and does not discriminate in hiring or employment related decisions because of race, color, sex, religion, national origin, age, disability, sexual preference, genetic information, protected veteran status or any other protected class. Job promotions at Atlas Copco will be based on such factors as quality of work, prior job performance, attendance, safety record, and ability to work well with others. Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: acnacareers.hr@us.atlascopco.com or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case basis.
Compensation: Base salary range $64,000 to $76,000, plus monthly commission. Salary range is based on knowledge, skills and experience.
As an Inside Sales Representative, your responsibilities are:
- Maintain the customer relations and you guarantee our customers an excellent daily service.
- Primary point of contact for the customers in your region.
- Process requests by preparing and delivering quotes and technical documents.
- Assist the sales team in boosting sales and performance.
- Responsibility can include setting up appointments or following up with customers after their first interaction with a salesperson.
- Meet customers via virtual way (Teams) or visit them at their premises.
- Listen to the customer's needs and propose and implement improvements to support the further development.
- Call customers when additional information is required to process the request.
- Follow up on customers (propose solutions in case of problems (warranty, delivery...).
- Receive telephone calls from customers and answer promptly. Work together with customer service to assist customers in the best way possible.
- Making approx. 20calls per week to potential customers to generate new opportunities.
- Handle administrative matters (following up mailboxes, updating customer data, creating new customers)
- Assist your colleagues where necessary.
- Strive to maximize customer satisfaction and take actions to promote customer satisfaction.
- Follow up on quotations and keep the CRM up to date by updating item master data, creating new items and customers.
- Seeking an enthusiastic and result-driven professional with ideally a background in internal sales and/or business development and/or customer support:.
- Bachelor degree and/or 2 to 5 years' experience in a similar function.
- Bachelor's degree (4-year) in business or technical field or equivalent combination of education and work experience.
- Excellent knowledge of the Microsoft Office apps (Outlook, Word, Excel, PowerPoint), experience with ERP systems is an advantage.
- Have an pro-active attitude and are customer oriented.
- Willingness to take on a variety of tasks, some are clearly defined in advance, as needed.
- Thinking along on daily improvements of working methods to remain efficient.
- Creative in thinking and acting, have a sense of accuracy.
- Good communication skills and the ability to work independently.
- Ability to adapt to changing circumstances (flexibility).
- Communicate in a relationship-oriented way with both internal and external customers and a passion to work with customers.
Drive your Career, Explore Opportunities, Realize your Passion . . .
Choose your career with us!
The opportunity to work together with the complete team, on the future development of Edmac as a strong player within the market. We offer you the advantage of coming into a dynamic company, combined with the expertise and possibilities of an market-leader. The chance to further develop your career within the Edmac business. Become part of dynamic team with great ambitions to further develop our company.
Attractive benefits Include:
- Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
- Health insurance/ Dental insurance/ Vision insurance
- Paid time off
- Life & Disability insurance
- Salary range is $64K - $76K based on knowledge, skills, and experience, plus monthly commissions.
On-site
Will work on-site in our Fullerton, CA office.
Talent Acquisition Team: Tachelle Peeples
Atlas Copco Compressors LLC -North America Customer Center is an equal opportunity employer and does not discriminate in hiring or employment related decisions because of race, color, sex, religion, national origin, age, disability, sexual preference, genetic information, protected veteran status or any other protected class. Job promotions at Atlas Copco will be based on such factors as quality of work, prior job performance, attendance, safety record, and ability to work well with others. Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: acnacareers.hr@us.atlascopco.com or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case basis.
Salary : $64,000 - $76,000