What are the responsibilities and job description for the Patient Services Rep position at PROGRESS USA INC?
Wake Orthopedics a multi-specialty orthopaedic group with multiple locations in Wake County, NC is seeking a Patient Services Representative to fill a full-time position, in our Garner office location working front desk. We offer a unique work environment promoting personal and professional growth. We offer the highest quality care for pediatric and adult patients. Our practices provide a full range of orthopaedic services including advanced diagnostic imaging, innovative treatment options, minimally invasive and traditional procedures, and rehabilitation services. Whether it be recovering from a broken bone, joint replacement surgery, a sports injury or a fracture – our goal is to get patients back to doing the things they love.
We offer:*
- Weekly Pay
- PTO Buyback: Sell your PTO for cash at the end of the year
- 100% employer paid health insurance: $0 premium base plan
Primary Duties and Responsibilities will include:
- Communicate with the patient in a professional and compassionate manner.
- Greet patients and check them in for their appointment.
- Register patient in EHR including insurance verification.
- Schedule patient appointments based on provider availability and preference.
- Collect monies owed such as co-pays and balances.
- Communicate with billing staff as needed to ensure patient’s financial impact is accurate.
- Communicate with clinical staff as needed to ensure patient medical questions are answered timely.
- Document accurately within our EHR, Epic.
- Other duties will be assigned by management as needed.
Come join our award-winning team!