Home Finding Consultant (RE License Required)

Your career has a home here. Ready to make an impact with a dynamic, forward-thinking company? As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents – and an empowering, people-first culture for our team members. That’s why, for two years in a row, our employees have voted Progress a certified Great Place to Work®. Why join Progress? As the demand for professionally managed rental homes continues to grow, so do the opportunities at Progress. We’re looking for passionate professionals who are ready to grow with us, make a difference and be part of something meaningful. Want to learn more? Text “ProgressJobs” to 25000 to chat with Kate, our AI Recruiting Assistant. She can help you explore open roles, apply, and answer your questions in real time. JOB SUMMARY The Home Finding Consultant is essential in guiding prospective and current residents through the rental home finding process for single-family homes. This role involves delivering accurate information, providing exceptional customer service, and ensuring a seamless leasing experience. The Home Finding Consultant is responsible for managing inquiries, meeting goals, and collaborating with various teams to support occupancy and retention objectives. Key Responsibilities: Assist Prospective Residents: Assist potential residents throughout the rental home finding process. Achieve Goals: Meet or exceed daily, weekly, and monthly goals by effectively following up on leads and supporting growth strategies. Collaborate with Teams: Work closely with property management, maintenance, and marketing teams to address any issues, streamline operations, and enhance the overall leasing process. ESSENTIAL FUNCTIONS Handle inbound and outbound communications (phone, email, text) with prospective residents, addressing general inquiries and providing general property information in adherence to work force management guidelines and forwarding to real estate license holders, as appropriate. Guiding, through real estate license holders, prospective residents through the leasing process, including viewing, applying for, and moving into Progress Residential homes. Provide exceptional customer service by addressing concerns, resolving issues promptly, and ensuring a positive experience throughout the leasing process. Maintain and update a comprehensive database of prospective residents, tracking interactions, follow-ups, and status updates Meet or exceed daily, weekly, and monthly goals by directly or indirectly through real estate license holders, following up on leads and supporting occupancy and retention objectives. Assist with application processing and ensure all necessary documentation and move-in payments are completed before the move-in date. Collaborate with the Customer Onboarding team and other cross-functional team members to address any issues and streamline the leasing process. Maintain up-to-date knowledge of Fair Housing, the Fair Credit Reporting Act, the Americans with Disabilities Act, and other relevant laws. QUALIFICATIONS High School diploma or GED required. An active real estate license is required in the state of NV. As a Progress Residential employee, should you be licensed, you must hold your license with the company and will not be permitted to practice real estate outside of this role. Proven customer service experience, preferably in a service-oriented business. Basic knowledge of maintenance is beneficial. Ability to work independently and manage multiple tasks in a fast-paced environment. Motivated by performance-based incentives and driven to meet goals. Capable of working productively in a fully remote role, requiring effective communication and collaboration with team members working in multiple locations. Flexibility to align work schedule with Progress’ business hours which include weekends. What you can expect from us: Competitive Compensation - Including performance-based bonuses that reward your contributions. Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more. Generous Time Off – Enjoy PTO based on tenure, 10 paid holidays and 1 floating holiday. Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth. A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work. This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need. Employment with Progress Residential is conditional on a satisfactory background and drug screen. Progress Residential is a proud Equal Opportunity employer, m/f/d/v. Privacy Policy Progress Residential is one of the nation’s largest providers of single-family rental homes in the country, with more than 90,000 homes across the US. Together, we are building a new way of renting homes, one person, one innovation at a time. Come build the future with us.