What are the responsibilities and job description for the Credit/Collection Assistant position at Progress Rail?
Job Purpose
The Credit and Collections Assistant is responsible for the day-to-day management of assigned customer accounts and maintaining detailed collection notes at Progress Rail Services. Some of the day to day tasks include contacting the customer via email or phone, releasing customer orders based on credit history and risk management policies, determine escalation of collection concerns, and investigate and assist with resolving disputes on customer accounts. The Credit and Collections Assistant is also responsible for following all SOX guidelines and AR policies.
Req ID
11480BR
City
Albertville
State:
Alabama
Company Description
Progress Rail stands at the intersection of legacy and innovation—driving the future of rail with a pioneering spirit. Since its founding in 1983, the company has grown to become one of the world’s largest and most trusted providers of railroad products, services, and technologies. Today, Progress Rail delivers a comprehensive portfolio of cost-effective solutions to railway customers around the globe. From the rails themselves to the EMD® locomotives that ride them, the company’s products are in operation across more than 100 countries—powering progress and connecting communities. In 2006, Progress Rail joined Caterpillar Inc., further strengthening its ability to lead the rail industry with cutting-edge technology, unmatched expertise, and a commitment to excellence. At Progress Rail, the team is not just building the future of rail—they are making history every day.
Key Job Elements
Minimum Duties and Responsibilities:
Advanced Duties and Responsibilities:
- Adheres to SOX and AR policy and procedures in performing job duties;
- Works with business owners to develop test case scenarios for functional enhancements;
- Communicate with colleagues, internal and external customers to resolve issues;
- Perform with frequent interruptions and/or distractions;
- Management of assigned customer accounts and maintaining detailed collection notes;
- Researching unapplied cash;
- Internal Audits.
Advanced Duties and Responsibilities:
- Recognize an emergency situation and take appropriate actions;
- Analyze the consequences of a decision prior to making it;
- Complete heavy workload within established time frames;
- Work independently and identify potentially more effective methods of work operation;
- Adapt to frequent changes in workload and adjust priorities quickly as circumstances dictate;
- Understanding of lien releases and waivers;
- Determine escalation of collection concerns;
- Release customer orders based on credit history and risk management policies;
- Investigate and assist with resolving disputes on customer accounts.
Education / Training
- High School Diploma, required;
- Associates Degree in Business related field, preferred.
Qualifications and Experience
- One to two years of Accounts Receivable experience;
- Knowledge of financial systems preferred;
- Proficient in MicroSoft Office (Excel, Word, Outlook);
- Strong interpersonal and communication skills;
- Detail oriented;
- Strong decision making and organizational skills;
- Sense of urgency and follow-through;
- Ability to multi-task and work independently;
- Team oriented;
- Results oriented.
Essential and Physical Activities Functions;
- Strength-Must be able to lift 40lbs.
- Motion-The position is primarily in an office setting requiring behind a desk the majority of they day utilizing a variety of office equipment such as computers, scanners, copies, etc.
- Vision/Hearing Requirements-May spend long periods of time in front of computer screen. Will need to be able to read detailed billing statements and be detailed oriented.
- Work Environment-Will spend the majority of time in office environment, although exposed occasionally to plant exposure to hot and cold environments along with noise exposure.
- Emotional Demands-Must have good communication skills. Be capable to multi-task and work independently. Ability to adapt to frequent changes in tasks and workload.
- Safety-The position will require the adherence to all safety practices and use of PPE while in a facility manufacturing facility to include eye, face, hand and hearing protection, steel toed boots, no jewelry and hard hats. This not a safety sensitive position.
Benefits
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance, and experience. Please note that salary is only one component of total compensation at Progress Rail.**
**Subject to position, eligibility, and plan guidelines.
- Competitive Salary
- 401(k) plan with up to 6% company match (no waiting period with immediate vesting)
- Medical/Dental/Vision/Life/Disability Insurance
- Supplemental Accident, Critical Care, and Hospital Insurance available along with an HDHP and HSA with seed money
- Flexible Spending Accounts
- Paid Vacation
- Paid Holidays
- Paid Time-Off (PTO)
- Employee Assistance Plan
- Education Assistance Program
- Employee Recognition Programs
- Site specific Production and Incentive Plans
- Site specific Step and Skill Level Wage Adjustment Plans
- Site Specific Relocation and Sign-on Bonus Programs
- Benefits eligibility varies by job position, full-time/part-time and regular/temporary status. The provisions of the plan documents control such benefits.
**Subject to position, eligibility, and plan guidelines.
EEO
Progress Rail is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities.
Job Category
Finance/Accounting
PRS Facility Location
Albertville, AL (PRSC Corp HQ) - 001