What are the responsibilities and job description for the Failure Analysis Support position at Programming.com?
Experience Level: Junior / Entry-Level candidates encouraged to apply
We are looking for a detail-oriented, highly organized junior professional to join our Hardware Failure Analysis Support team. This is an excellent opportunity for candidates who want to grow in hardware, lab operations, or technical support roles and gain hands-on exposure in a fast-paced engineering environment.
Responsibilities- Support engineering and hardware development teams with day-to-day lab activities
- Track hardware units from receipt to return, ensuring accurate logging of PIDs and Serial Numbers
- Receive, unbox, re-package, and ship hardware using proper procedures
- Maintain organized documentation using Excel, SharePoint, and MS Office
- Coordinate shipments and returns with FedEx, UPS, DHL
- Provide clear written and verbal updates to internal teams
- Assist with asset tracking, inventory flow, and proper labeling of hardware units
- U.S. Citizen (mandatory)
- 0–2 years of experience in any of the following (open to junior candidates):
- Lab support, hardware support, RMA, shipping/receiving, electronics handling, inventory
- Basic proficiency with Excel and MS Office
- Strong attention to detail and documentation accuracy
- Excellent communication skills
- Comfortable working onsite in a hardware/lab environment
- Motivated to learn, adapt, and grow into technical roles
- Opportunity to build technical experience in a real hardware environment
- Hands-on exposure with engineering teams
- Skill development in tracking, documentation, and hardware workflows
- Ideal stepping-stone to roles such as FA Technician, Lab Technician, Hardware Support Specialist, or QA Technician