Failure Analysis (FA) Support

Responsibilities:

• Work with and support development teams focused on hardware (HW) development and customer issues.
• Responsible for tracking FA hardware from the point of receipt into the lab through to return to our repair vendor or Damaged Goods Inventory.
• Oversee receiving, shipping, and tracking of hardware, including:
• Unboxing and boxing in correct packaging
• Tracking Product IDs (PID) and Serial Numbers (SN) while in Cisco Labs
• Ensure robust tracking and documentation using Excel, SharePoint, and MS Office Suite.
• Handle shipping logistics with FedEx, DHL, and UPS.
• Provide clear and timely status updates.
• Proficient in using PC and/or Mac platforms.

Qualifications:

• Experience with Excel, SharePoint, and MS Office Suite
• Familiarity with shipping processes (FedEx, DHL, UPS)
• Strong organizational and documentation skills
• Excellent oral and written communication skills
• Proficient with PC and Mac platforms
• Early career candidates are welcome