What are the responsibilities and job description for the Call Center Representative position at Progistics Distribution?
As a Call Center Representative, you will be the primary point of contact for customers seeking assistance with general inquiries. This role involves managing a high volume of calls each shift, providing timely and accurate support to enhance customer satisfaction. You will play a key role in resolving issues, handling calls efficiently, and ensuring effective follow-up to maintain a strong customer relationship.
Responsibilities
- Handle an average of 125 calls per shift addressing general customer inquiries
- Provide clear and effective customer support
- Resolve customer issues promptly and accurately
- Conduct customer follow-ups to ensure resolution satisfaction
Preferred Qualifications
- 2 years in customer service
- High school diploma or equivalent
- Strong communication skills
- Effective problem-solving abilities
- Ability to multitask efficiently
- Active listening skills
- Excellent time management
- Accurate data entry skills
Your customers depend on timely delivery, Damage-Free handling, and professional delivery personnel.
Every delivery is focused on the customer having a positive delivery experience.
Salary : $17 - $18