What are the responsibilities and job description for the Customer Service Specialist position at Proforma Graphic PrintSource?
Proforma Graphic PrintSource is a leading provider of graphic communications, delivering print, promotional, and eCommerce solutions alongside creative and strategic design capabilities. By offering a comprehensive selection of marketing materials and services, Proforma enables dynamic, cohesive branding and messaging for clients. Our solutions support brand management, drive customer engagement, and streamline marketing processes. With award-winning creativity and tailored programs, we aim to anchor your brand in the minds of employees, clients, and prospects. Located in Corona, CA, we pride ourselves on being a trusted one-stop resource for all marketing needs.
This is a full-time, on-site role in Corona, CA, for a Customer Service Specialist. The position involves delivering excellent customer service, responding promptly and professionally to inquiries, addressing customer concerns, and ensuring satisfaction. Key day-to-day activities include managing customer communication via phone and email, problem-solving to resolve client issues, and collaborating with internal teams to fulfill customer requirements. The role requires a strong focus on enhancing customer experiences while maintaining a professional and courteous demeanor.
- Proven skills in Customer Service, Customer Support, and delivering a seamless Customer Experience.
- Strong Phone Etiquette and the ability to communicate effectively and professionally with customers.
- Dedication to fostering Customer Satisfaction through problem-solving and relationship-building.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Proficiency in relevant computer software and CRM systems is a plus.
- Experience in sales or support roles within the marketing or print industry is preferred but not required.