What are the responsibilities and job description for the Subaru Service Manager position at Profile Motor Group?
Profile Subaru is a proud Subaru retailer committed to providing an exceptional ownership experience for our customers. Our dealership fosters a team-first environment built on trust, transparency, and excellence. We are looking for a dedicated and experienced Service Manager to lead our service department and ensure every customer leaves our store completely satisfied with their Subaru experience.
The Subaru Service Manager oversees all service department operations with a focus on maximizing customer satisfaction, employee engagement, and dealership profitability. The ideal candidate will have a strong background in automotive service management, exceptional leadership skills, and a passion for the Subaru brand.
Key Responsibilities:
- Manage daily operations of the service department, ensuring efficiency, productivity, and quality workmanship.
- Lead, coach, hire, fire and develop service advisors, technicians, and support staff to meet performance goals.
- Maintain CSI (Customer Satisfaction Index) targets and ensure a best-in-class service experience.
- Collaborate with Parts and Sales departments to improve workflow and communication.
- Monitor financial performance, including labor sales, gross profit, and expense control.
- Implement and maintain Subaru factory processes, programs, and compliance requirements.
- Handle customer concerns promptly and professionally, reinforcing Subaru's commitment to customer care.
- Manage warranty claims and ensure accurate, timely submission and reconciliation.
- Uphold a safe, clean, and organized service environment that reflects our brand values.
Qualifications:
- Minimum 3–5 years of experience in automotive service management (Subaru experience preferred).
- Proven leadership and team management skills.
- In-depth understanding of automotive service operations, metrics, and profitability.
- Strong communication and problem-solving abilities.
- Proficiency with dealership management system Automate.
- Current driver's license and a clean driving record required.
What We Offer:
- Competitive salary plus performance-based bonuses
- Health, dental, and vision insurance
- 401(k) retirement plan with employer match
- Paid time off and holidays
- Factory training and career development opportunities
- A supportive and team-oriented work environment