What are the responsibilities and job description for the Dispatcher position at Proficient Auto Logistics?
About Proficient Auto Logistics
Proficient Auto Logistics (PAL) is a leading specialized freight company focused on providing auto transportation and logistics services. Formed via IPO in May 2024, PAL combined five industry-leading operating companies and has since acquired two more. As a combined entity, we operate one of the largest auto transportation fleets in North America with over 1200 trucks, 55 terminal locations and 800 employees, a majority of whom are drivers.
We offer a broad range of auto transportation and logistics services, primarily focused on transporting finished vehicles from automotive production facilities, marine ports of entry, or regional rail yards to auto dealerships around the country. We have developed a differentiated business model due to our scale, breadth of geographic coverage, and embedded customer relationships with leading auto original equipment manufacturing companies (OEMs).
Job Summary
We are seeking an energetic, detail-oriented and organized Dispatcher to join our operations team. The Dispatcher is responsible to coordinate professional Auto Haulers across the region with accuracy, courtesy, and superb service, which allows both the driver and company to maximize their revenue and earnings potential.
Duties and Responsibilities
- Plan, coordinate and manage loads in an efficient and cost-effective manner.
- Serve as first point of contact for Auto Haulers and manage all aspects of the dispatch process which ranges from load assignment to delivery and any issues that may arise during the process.
- Maintain a constant line of communication and positive professional relationships with internal and external customers.
- Monitor all driver’s daily activities and current orders to confirm accurate pick-up and delivery and prepare the driver’s daily deliveries in accordance with customer requirements.
- Troubleshoot and resolve issues effectively and professionally.
- All other tasks as assigned.
Skills Required
- Effective listening and strong oral, electronic and verbal communications skills.
- Excellent customer service and resolution skills.
- Relationship building skills.
- The ability to identify unscheduled opportunities and make decisions which benefit both the driver and the company.
- Highly organized and detail oriented.
- Ability to multi-task and prioritize work in a fast-paced environment and handle moderate stress environment.
Qualifications
- College degree preferred and/or two years of logistics experience in a trucking environment.
- Knowledge of FMCSA and DOT regulations.
- Intermediate proficiency in Microsoft Word, Excel, Outlook, and Internet.