What are the responsibilities and job description for the Dispatcher (Trucking) position at Proficient Auto Logistics?
About Proficient Auto Logistics
Proficient Auto Logistics (PAL) is one of the nation’s largest auto transportation and logistics companies. Established through an IPO on the Nasdaq in May 2024, PAL has grown through acquisition from five to eight regional auto carriers, creating a network of more than 90 locations served across North America. Today, PAL has more than 1,650 employees and 500 owner-operators, serving every major North American automotive OEM and moving more than four million new vehicles annually.
As a rapidly growing company, PAL is committed to industry leadership, operational excellence, and an exceptional employee and driver experience.
Ready to grow your career with a company that is helping move the automotive industry forward? Join the PAL team and become part of our continued growth and success. Apply today and take the next step in your career with Proficient Auto Logistics!
Job Summary
We are seeking an energetic, detail-oriented and organized dispatcher to join our operations team in Greer, SC. The Dispatcher is responsible to coordinate professional Auto Haulers across the region with accuracy, courtesy, and superb service, which allows both the driver and company to maximize their revenue and earnings potential.
Duties and Responsibilities
- Plan, coordinate and manage loads in an efficient and cost-effective manner.
- Serve as first point of contact for Auto Haulers and manage all aspects of the dispatch process which ranges from load assignment to delivery and any issues that may arise during the process.
- Maintain a constant line of communication and positive professional relationships with internal and external customers.
- Monitor all driver’s daily activities and current orders to confirm accurate pick-up and delivery and prepare the driver’s daily deliveries in accordance with customer requirements.
- Troubleshoot and resolve issues effectively and professionally.
- All other tasks as assigned.
Skills Required
- Effective listening and strong oral, electronic and verbal communications skills.
- Excellent customer service and resolution skills.
- Relationship building skills.
- The ability to identify unscheduled opportunities and make decisions which benefit both the driver and the company.
- Highly organized and detail oriented.
- Ability to multi-task and prioritize work in a fast-paced environment and handle moderate stress environment.
Qualifications
- College degree preferred and/or two years of logistics experience in a trucking environment.
- Knowledge of FMCSA and DOT regulations.
- Intermediate proficiency in Microsoft Word, Excel, Outlook, and Internet.