What are the responsibilities and job description for the Dispatcher position at White Cap?
Company Description White Cap is a leading supplier of construction and industrial materials, serving professional contractors across non-residential, infrastructure, and residential markets. The company provides a comprehensive range of products, including concrete accessories and chemicals, tools and equipment, building materials and fasteners, erosion and waterproofing solutions, and safety products. With approximately 500 branches across North America and more than 11,000 team members, White Cap supports around 200,000 customers with customized supply solutions. The organization emphasizes reliable service, product expertise, and a one-stop shopping experience for contractors. More information about White Cap is available at about.whitecap.com.
Role Description The Dispatcher role at White Cap is a full-time, on-site position based in Greer, SC. The Dispatcher is responsible for coordinating daily deliveries, routing drivers, and scheduling pickups to ensure timely and efficient service to customers. This role involves communicating with drivers, warehouse teams, and customers to adjust routes, resolve issues, and provide status updates. The Dispatcher will monitor delivery schedules, maintain accurate records in dispatch systems, and verify that orders are complete and correctly assigned. The position also includes supporting safety and compliance requirements, assisting with logistics planning, and helping improve overall transportation efficiency.
Qualifications
- Experience with dispatching, routing, or coordinating deliveries in a logistics, transportation, or distribution environment.
- Strong communication and customer service skills, with the ability to interact professionally with drivers, internal teams, and customers.
- Proficiency with computer systems and dispatch or routing software; comfort working with spreadsheets and order management tools.
- Solid organizational and time-management skills to handle multiple schedules, priorities, and changing demands.
- Attention to detail and problem-solving abilities to address delivery issues, route changes, and order discrepancies.
- Knowledge of basic transportation, warehouse, and safety practices; familiarity with local routes in and around Greer, SC is a plus.
- Ability to work on-site, collaborate with cross-functional teams, and support a fast-paced, service-focused environment.
- High school diploma or equivalent required; prior experience in construction supply, building materials, or industrial distribution is beneficial.