NOW HIRING – REGIONAL DISPATCH MANAGER (JACKSONVILLE AREA)

Ready to Keep Operations Moving at Full Speed?

We’re searching for a confident, driven, and highly analytical Regional Dispatch Manager to join our fast-paced operations team. If you thrive on making real time decisions, enjoy owning complex logistics, and take pride in running a tight operation, this role was built for you.

As a Regional Dispatch Manager, you’ll serve as the command center for crew transportation across your assigned territory. From a central location, you’ll direct resources, manage time sensitive logistics, and ensure safe, efficient, and on time service for our railroad customers.

This role is ideal for independent thinkers who value structure, accountability, and world class customer service and who are comfortable being the go to decision maker when it matters most.

About PTI – Where the RIGHT way is the SAFE way:

Professional Transportation, Inc. has been providing crew transportation services for railroads since 1980 and has an industry reputation for providing quality, reliable, and safe crew transportation services. Much like a shuttle service, PTI receives around-the-clock requests from our railroad customers to pick up and drop off train crews.

Job Summary:

This position is responsible for the safe, efficient coordination and dispatch of crew transportation services within assigned territory, ensuring compliance with safety regulations and operational standards while meeting/exceeding customer expectations. This highly independent role functions as an autonomous subject matter expert who directs and manages the movement of transportation resources for railroad crews, leveraging analytical capabilities, problem-solving skills, and critical thinking to optimize operations.

Benefits of Joining PTI:

• Multiple health insurance plan options
• Paid vacation time
• 401(K) retirement
• On the job training
• Discounted cell phone plans for Verizon and AT&T
• Room for growth and advancement within the company

Responsibilities:

Transportation Dispatch & Coordination:

• Direct and coordinate the safe, efficient movement of crew transportation within assigned territory, ensuring timely pickup and delivery of railroad personnel to support operational schedules.
• Monitor vehicle locations and trip status using communication systems, GPS tracking, and transportation management platforms, adjusting trips and routes as necessary to prevent delays and ensure efficiency.
• Issue clear instructions via phone, and electronic communication methods, ensuring all parties have accurate, timely information.
• Make rapid, calculated decisions regarding trip assignments and resource deployment, prioritizing multiple simultaneous demands while maintaining operational efficiency and service quality.
• Coordinate transportation services according to operating plans, customer needs, and railroad schedules, balancing competing priorities with precision and efficiency.
• Track vehicle and crew movements on multiple systems simultaneously in a fast-paced environment, demonstrating exceptional multitasking and attention to detail.

Territory Management & Planning:

• Maintain comprehensive knowledge of assigned territories including weather status and events affecting transportation routes proactively adjusting plans accordingly.
• Plan for smooth and effective movement of trips, time-sensitive crew movements, and special transportation requirements to avoid unnecessary delays.
• Develop plans for resource allocation, resource optimization, and schedule coordination that maximize efficiency and minimize downtime.
• Communicate with drivers and operational personnel regarding weather conditions, environmental factors, or any conditions affecting safe transportation and crew movement.

Safety, Compliance & Documentation:

• Ensure compliance with all company rules, procedures, safety regulations, and applicable transportation requirements.
• Maintain computerized records of all dispatch activities, trip assignments, vehicle movements, and operational incidents with accuracy and thoroughness
• Document and report any irregularities, safety concerns, alleged violations of operating procedures, or incidents affecting crew transportation operations
• Monitor and track performance metrics such as on-time performance and service quality indicators, to support accountability and continuous improvement
• Maintain composure and exercise sound judgment during critical incidents, service interruptions, or critical weather events, providing clear direction while ensuring safety protocols are followed.

Problem-Solving & Continuous Improvement:

• Identify and solve operational issues in real time by evaluating resources, thinking critically, and implementing solutions that achieve desired results and meet customer expectations.
• Champion ongoing improvement principles by proactively identifying process enhancement opportunities and escalating potential solutions to drive operational efficiency and quality.
• Maintain high standards of structure, organization, and efficiency in all work, demonstrating individual responsibility and accountability for operational results.

Collaboration & Cross-Functional Coordination:

• Foster culture of cooperation and communication by maintaining open, effective communication with drivers, crew members, customers, and internal operational teams.
• Collaborate with field operations, customers, and management to ensure coordinated execution and shared understanding of priorities.
• Hold one’s self accountable to performance standards and business objectives, reporting results and progress to leadership with transparency, accuracy, and precision.
• Exercise independent judgment in decision-making while maintaining appropriate communication channels and escalating strategic issues or critical situations when warranted.
• Address concerns and conflicts directly and professionally, demonstrating comfort with conflict resolution and ability to provide feedback and decisions confidently.

This does not necessarily list all responsibilities, duties, requirements, or efforts associated with the job. While this list is intended to be an accurate reflection of the job, the company reserves the right to review and modify the functions, duties, and requirements of the job or to require that additional or different tasks be performed as circumstances or business needs require.

Our ideal candidate would have:

Education:

• High School Diploma or GED required.

Experience:

• Experience in Logistics, Transportation, Dispatch Operations, or industry related field with demonstrated progressive responsibility and autonomous execution.
• Experience with dispatch coordination, crew transportation, railroad operations, or related logistics planning preferred.
• Experience with specialized computer dispatching equipment, transportation management systems, or GPS tracking platforms preferred.
• Experience with Lean principles, systems, and continuous improvement methodologies preferred.

Other Knowledge, Skills, Abilities, & Competencies:

• Verbal comprehension (Understand oral and written communications-both general and technical)
• Communication skills (provide clear instructions/directions)
• Reasoning skills (problem solving and troubleshooting skills)
• Ability to communicate clearly by telephone
• Ability to analyze and prioritize multiple tasks
• Basic math
• Valid Driver's License required

AAP/EEO Statement

Equal Opportunity Employer/Drug-Free Workplace: PTI is an Equal Employment Opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, pregnancy, religion, national origin, ancestry, medical condition, marital status, gender identity citizenship status, veteran status, disability, or veteran status. PTI has a Drug-Free Workplace Policy in effect that is strictly adhered to.

Salary : $45,000 - $50,000