What are the responsibilities and job description for the Field Service Representative position at Professional Solutions Delivered, LLC?
Professional Solutions Delivered, LLC (ProSoDel) is a total solutions provider for government and commercial customers in the areas of Program Management, Logistics, Organizational Change Management, Communications, Training, and Information Technology (IT) Support Services. We are currently seeking a Field Service Representative to join our team of professionals in support of the U.S. Marine Corps Wounded Warrior Regiment.
Essential Duties & Job Functions
Field Service Representatives provide complex non-medical case management and extended support to the supported population. They provide primary support to Marines on the Temporary Disability Retired List.
- Serve as facilitators and coordinators connecting transitioning WII Marines to federal, state, and local support and transition resources.
- Serve as liaisons for WII Marines and their families with Veterans Administration Transition Case Management teams to coordinate veteran medical care and will advocate on their behalf with representatives from various medical facilities.
- Engage Veteran Affairs Transition Patient Advocates to help coordinate Veteran medical care and benefits
- Disseminate information on family and caregiver support services (e.g., respite care, scholarship opportunities, counseling support), and information on education and employment resources to assist transitioning WII Marines in their local communities (e.g., resume development, interview skills, network/employment opportunities, and application completion)
- Mitigate complex open and unresolved cases and conduct face-to-face interviews
- Performs related work as assigned.
Job Requirements (Education, Experience, Professional Associations)
Required Education
- Bachelor’s Degree OR minimum 5 years’ experience associated with helping, supervising, and providing guidance to service members.
Required Experience
- Strong interpersonal communication skill set, including negotiating skills, and excellent oral and written communication skills.
- Ability to work independently and remote from direct program management support or supervision.
- Familiarity with Veterans Administration benefits, medical care coordination, as well as, Disability Retirement List (temporary and permanent), and various separations from military service.
- In-depth knowledge of Marine Corps culture.
- Five (5) years’ experience working with the federal government.
- Three (3) years’ experience in non-medical case management/resource allocation.
Clearance
- Must be a United States Citizen.
- Must possess a favorable and current adjudication at the T-3, T-3R, NACLC, or higher level.
- Active DoD Security Clearance is highly desired.
Additional Information
- Must acknowledge and understand that travel may be required up to 30% of the time.
- Must have immediate and rapid travel capability to conduct face-to-face interviews and other support within a 350-mile radius of geographical area of responsibility as necessary; limited circumstances may warrant travel outside of this radius.
- Travel will also include one weeklong Semi-Annual Training, conducted in conjunction with the District Injured Support Coordinators.
*As a condition of employment, employees must successfully complete a background investigation and a drug screen in accordance with all federal, state, and local laws.
