Front Office Assistant

Professional Marine | Hayden, ID | Full-Time |

About the Role

Professional Marine is hiring a Front Office Assistant to be the first and last impression for every customer we serve. This is a full time position at our marine service center in Hayden, Idaho.

You will be assisting our front office manager. You will be handling customers phone calls, filling out work orders, coordinating with service managers and making sure every customer feels taken care of from drop-off to pick-up. If you're organized, a strong communicator and you actually enjoy helping people solve problems, let's connect.

What You'll Do

• Greet customers in person and manage incoming calls with professionalism and warmth
• Coordinate scheduling and job workflow with service managers and forklift drivers
• Ensure accurate documentation on every job notes, photos, customer approvals
• Follow up with customers post service for satisfaction and future service scheduling
• Support the ownership group with operational tasks as needed
• Maintain organized front office systems, records, and communication logs
• Identify and communicate additional service needs to customers clearly and honestly
• Manage multiple open jobs simultaneously without losing details

Pay & Benefits

• Starting at $23 DOE
• Health, dental, and vision insurance
• Paid vacation
• Team breakfast every Friday
• Work directly alongside ownership in a growing, quality first marine shop
• Growth opportunities

What We're Looking For

Required:

• 2 years in a customer-facing role service advisor, front desk, service coordinator, or similar
• Strong phone and in-person communication skills
• High attention to detail and consistent follow through
• Ability to juggle multiple jobs and priorities without losing accuracy
• Valid driver's license with a clean driving record
• Must pass background check and drug screen
• Located within 60 minutes of Hayden, ID or willing to relocate

Preferred:

• Experience with customer service and software systems is a plus
• Comfort with upselling or communicating additional service recommendations to customers
• Experience managing customer satisfaction and service follow-up workflows

About Professional Marine

Professional Marine is a full-service marine repair center in Hayden, Idaho. We offer boat repair, marine mechanical service, engine diagnostics, winterization, spring commissioning, mobile marine services, and storage serving boaters across North Idaho's lake communities year-round.

We are not a dealership. We're a technician-first shop that values integrity, quality workmanship, and long-term relationships with customers and with our team.

We're growing, we're busy, and we're looking for a technician who wants to build something, not just fill a seat. If you’re ready to bring craftsmanship, pride, and precision to a growing marine team, apply today and help us keep boats on the water.

Job Type: Full-time

Pay: From $23.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you comfortable estimating repair costs to customers and recommending additional services?
• Can you pass a background check and drug screen
• Do you consider yourself organized?
• How many years of experience do you have for this role?
• Are you looking for long term employment?
• When would you be able to start?

Experience:

• Customer service: 3 years (Required)

Ability to Commute:

• Hayden, ID 83835 (Required)

Work Location: In person

Salary : $23