What are the responsibilities and job description for the Personal Lines customer service position at Professional Insurance Management?
Company Description
Professional Insurance Management, established in 1989, is dedicated to ensuring clients secure proper insurance coverage. Rooted in a decade of experience in insurance claims, the agency focuses on reducing customer frustrations and providing thorough claim advocacy. Committed to the highest ethical standards, the company delivers personalized services to individuals and organizations. Operating across multiple states, including Ohio, Michigan, Pennsylvania, Florida, and New York, Professional Insurance Management is a trusted independent insurance agency providing both value and exceptional customer service.
Role Description
This is a full time, on-site role for a Personal Lines Customer Service Representative based in Concord, OH. The role involves providing excellent customer service to individuals and answering inquiries related to personal insurance lines. Daily responsibilities include addressing customer concerns, ensuring customer satisfaction, managing phone communications, and assisting with policy renewals and updates. The position also requires adherence to company standards and a commitment to enhancing the customer experience.
Qualifications
- Proven skills in Customer Service, Customer Satisfaction, and enhancing Customer Experience
- Strong proficiency in Customer Support and Phone Etiquette
- Excellent communication and problem-solving abilities
- Attention to detail and the ability to multitask effectively in a fast-paced environment
- Previous experience in the insurance industry or a related field is a plus
- Proficiency with computer and data entry systems