Personal Lines - Customer Service Representative

Personal Lines Customer Service Representative

Location: Concord, OH

Role Type: Full-Time (Onsite, Monday–Friday, 9 AM–5 PM)

Start Date: ASAP

Company Overview

Professional Insurance Management, established in 1989, is dedicated to ensuring clients secure proper insurance coverage. With decades of experience in insurance claims, the agency focuses on reducing customer frustrations and providing thorough claim advocacy. Committed to the highest ethical standards, the company delivers personalized services to individuals and organizations across multiple states, including Ohio, Michigan, Pennsylvania, Florida, and New York. Learn more at http://www.proinsm.com.

Job Description

We are seeking a Personal Lines Customer Service Representative to join our Concord, OH office. This role involves delivering exceptional customer service, managing inquiries related to personal insurance lines, and ensuring client satisfaction. You will work directly with the owner and a small team of three representatives in a collaborative, fast-paced environment.

Responsibilities:

• Provide excellent customer service and address client inquiries promptly.
• Manage phone communications and assist with policy renewals and updates.
• Ensure adherence to company standards and enhance the overall customer experience.
• Maintain accurate records and perform data entry tasks efficiently.
• Collaborate with team members and report directly to the owner.

Basic Qualifications

• 2–3 years of experience in an insurance-related role.
• Active insurance license in Ohio.
• Strong interpersonal and communication skills.
• Ability to work onsite five days a week 
• Proficiency with computer systems and data entry.

Preferred Qualifications

• College degree in a related field.
• Experience using a Partner Management System (independent agency systems preferred).
• Previous experience in a small agency environment rather than a large corporate setting.

Compensation & Benefits

• Salary range: $35,000–$55,000 based on experience.
• Standard benefits package.
• Opportunity to make the role your own in a supportive team environment.

Additional Job Application Terms

This job is part of LinkedIn’s Full-Service Hiring beta program. Eligibility is limited to candidates located in and performing services in the United States, excluding those based in Alaska, Hawaii, Nevada, South Carolina, or West Virginia.

We’re committed to making our hiring process as smooth and timely as possible, and we understand that waiting to hear back can add to the anticipation. If you’re a potential fit, our team will reach out within two weeks to progress you to the next stage. If you don’t hear from us in that time, we encourage you to explore other opportunities with our team in the future, and we wish you the very best in your job search.