What are the responsibilities and job description for the Houseperson - Hilton Norfolk The Main position at Professional Hospitality Resources, Inc. and Ocean...?
Overview:
Clean and maintain guest room floors, corridors, service landings and linen closets. Support Room Attendants to ensure efficient cleaning of guest rooms.
Responsibilities:
Level One
- Know your job.
- Complete job skills training and possess a clear knowledge of the job
- Know property standards (SSI) and room types
- Listen attentively in Pre-shift and ask for clarification of assignments and expectations
- Be on time.
- Read your schedule, follow attendance guidelines and report to work on time, in the proper uniform
- Follow clock in and out procedures
- Be on stage.
- Maintain a friendly, approachable, always willing to assist attitude
- Follow property personal appearance and uniform standards, be well groomed, practice good personal hygiene
- Use approved verbiage, scripting when interacting will all guests
- Follow proper procedure and scripting when entering a guest room
- Serve.
- Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company’s service culture, “The Keys to Making it Right.”
- Work closely with Room Attendants to prepare rooms for cleaning, maintaining stocked housekeeping carts with linen and supplies throughout the shift
- Process both incoming clean laundry and outgoing dirty laundry for daily processing
- Work smart.
- Understand the needs of the shift and the order to your day by using the Houseperson Checklist
- Maintain cleanliness on all service landings as assigned
- Ensure all supply closets are stocked to documented SSI
- Use your tools.
- Use the approved tools and checklists to complete assigned tasks
- Complete Houseperson checklist and return to your supervisor at the end of your shift to checkout for the day
- Measure Up.
- Produce “ready to clean” guest rooms by stripping linen and removing all trash from the room so that Room Attendants may efficiently clean and turn the room
- Respect the space.
- Keep your work area, cart and closets clean and organized
- Maintain clean guest corridors including picking up any trash, glasses, trays from floors, sweeping stairwells, dusting walls, fixtures and baseboards, cleaning ice and vending machine areas
- Report any deficiencies in rooms or public areas promptly to your Supervisor or through the work order management tool as applicable
- Be safe.
- Report unsafe work conditions or practices and safety or security violations in accordance with company policy
- Support the Team:
- Cooperate with other Associates and supervisors striving to create a positive work environment
- Support team efforts through carrying out responsibilities in a constructive and professional manner
- Other duties as assigned.
Type
Qualification
Experience
Must be at least 18 years old.
Skill
Able to read, write and speak basics English.
- Able to understand and apply basic mathematical skills (addition, subtraction, multiply and divide in all units of measure) in order to obtain correct dilution ratios, portion control, etc.
- Able to apply common sense understanding to carry out simple one- or two- step instructions. Able to deal with standardized situations with only occasional or no variation.
- Able to push, stand, stoop, bend, and lift items weighing up to 50 pounds repetitively during entire shift.
- Good attitude and work ethic practices in order to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria.
- Able to work a flexible schedule including weekends and holidays as required.
Skill
Able to read, write & speak basic English.
Experience
Commensurate or transger skill set is primary importance
Education
High School, GED or overseas equivilance is desired but commensurate work experience is the driving qualification mixed with basic english communication skills.
Skill
Able to understand & apply basic mathematical skills.
Skill
Able to apply common sense understanding to carry out simple one- or two- step instructions.
Skill
Able to deal with standardized situations with only occasional or no variation.
Skill
Able to push, stand, stoop, bend & lift items weighing up to 50-70 pounds repetitively during entire shift.
Skill
Good attitude & work ethic practices in order to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria.
Skill
Able to work a flexible schedule including weekends & holidays as required.
