Referral Coordinator (Remote)

tango is a leader in the home health management industry and is preparing for significant growth! Our mission is to deliver innovative, home-based, post-acute solutions through proprietary technology and proven processes. We partner with health plans to provide a comprehensive suite of products and services designed to manage the total cost of care.

We are currently looking for a Referral Coordinator to join our growing team!

The Referral Coordinator is responsible for coordinating home health care for all patients and referral requests received, acting as a liaison to facilitate communication between referral sources, patients, and the health care agencies. The Staffing Coordinator maintains accurate records in compliance with applicable laws and regulations and the policies of tango.

Office Location:

• Remote

Responsibilities and Duties:

Responsibilities of the Referral Coordinator include, but are not limited to the following:

• Utilize expertise to match patients with the most suitable home health agencies, considering factors such as location, service availability and quality of care.
• Ensure all necessary paperwork and documentation are completed accurately and in a timely manner.
• Notify referral sources of successful staffing of their referrals along with submitting necessary documentation to the receiving home health care agencies.
• Call patients to obtain additional information and notify the patient of outcomes and statuses when necessary.
• Foster collaborative and lucrative relationships with agencies in assigned area to assist with securing home health services for patients.

Qualifications:

• Must be at least 18 years of age.
• High School Diploma or GED, some college
• High typing speed and accuracy.
• Has basic computer knowledge and experience including Microsoft Word, Excel & typing skills.
• Maintain composure in high pressure situations
• Capable of following an issue through to its conclusion
• Home care/healthcare background is a plus but not required.
• Is customer service oriented with good oral and written communication skills.
• Is self-directed, flexible, cooperative, and exhibits the ability to work with minimal supervision.
• Is detail oriented and displays good organizational skills.
• Must be flexible and willing to work weekends and Holidays.
• Highly self-motivated and able to work with minimal supervision

Proven Personal Attributes:

• Ability to multitask in a fast-paced work environment.
• Ability to remain calm under pressure and manage stressful situations.
• Provide excellent and professional customer service skills with a positive, patient, and friendly attitude.
• Ability to maintain a high level of confidentiality and remain HIPAA compliant.
• Ability to establish highly productive and detailed organizational skills/habits.
• Possess strong, professional written and oral communication skills for in-person, telephonic, and electronic use.

tango provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. tango will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship