What are the responsibilities and job description for the Coordinator, Rotation (Remote) position at Professional Health Care Network?
tango is a leader in the home health management industry and is preparing for significant growth! Our mission is to deliver innovative, home-based, post-acute solutions through proprietary technology and proven processes. We partner with health plans to provide a comprehensive suite of products and services designed to manage the total cost of care.
We are currently looking for a Rotation Coordinator to join our growing team!
The Rotation Coordinator is responsible for efficiently and effectively assigning referrals to various departments within the organization.
The Rotation Coordinator maintains accurate records in compliance with applicable laws and regulations and the policies of tango.
Office Location:
2415 E Camelback Road, Suite 700 Phoenix, AZ 85016
(Remote)
Responsibilities and Duties:
Responsibilities of the Rotation Coordinator include, but are not limited to the following:
- Process incoming referrals via the various platforms, portals, emails, fax, etc.
- Distribute and assign to the appropriate Referral Management team members in a timely manner using the approved methods and tools.
- Collaborate with various teams within referral management to ensure smooth workflow and efficient patient care is achieved.
Qualifications:
- Must be at least 18 years of age.
- High School Diploma or GED, some college
- Medical office experience as a Medical Assistant or in a Front Office related role highly recommended.
- Prior customer service experience in a medical field preferred.
- Has extensive knowledge and experience including but not limited to: Microsoft Word, Microsoft Excel, Adobe PDF, and ability to navigate computer systems efficiently.
- Typing speeds >60 WPM with >95% Accuracy.
- Reading speeds >250 WPM with >90% Comprehension.
- Must be flexible and willing to work weekends and Holidays.
Proven Personal Attributes:
- Ability to multitask in a fast-paced work environment.
- Ability to remain calm under pressure and manage stressful situations.
- Provide excellent and professional customer service skills with a positive, patient, and friendly attitude.
- Ability to maintain a high level of confidentiality and remain HIPAA compliant.
- Ability to establish highly productive and detailed organizational skills/habits.
- Ability to motivate others and project a positive attitude.
- Ability to actively listen and solve problems with cooperation, assertiveness, and flexibility for positive outcomes.
- Possess strong, professional written and oral communication skills for in-person, telephonic, and electronic use.
- Self-directed, flexible, cooperative, and exhibits the ability to work with minimal supervision.
- Capable of following an issue through to its conclusion.
- Possess exceptional time management skills in prioritizing tasks, meeting deadlines and maintaining a high level of productivity.
tango provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. tango will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.