Employee Benefits Consultant – Level 2 (In-Office Required) — Clark, New Jersey

Job Description

We are seeking a detail-oriented and service-focused Employee Benefits Consultant – Level 2 to join our Clark, New Jersey office. This role provides dedicated administrative and client support to an established Sales Team.

The ideal candidate thrives in a fast-paced, deadline-driven environment and takes ownership of issues from start to finish. This position requires strong problem-solving skills, excellent communication, and the ability to manage a high-volume workload while delivering exceptional broker and client service.

Responsibilities

• Support current small group broker account managers
• Handle small group enrollment, termination, eligibility, and member ID card issues with carriers accurately and timely
• Research and resolve billing discrepancies, and claim issues
• Process and service individual applications
• Conduct follow-up with carriers to ensure timely processing and issue resolution
• Maintain accurate records and account documentation
• Utilize Excel and other applications to manage reporting, reconciliation, and account tracking
• Partner closely with internal teams and carriers to provide high-quality client service
• Prioritize and manage multiple requests simultaneously while meeting deadlines
• Manage annual small group carrier audits
  
  

Qualifications

• Prior experience in employee benefits, health insurance, or broker account management required
• Strong understanding of the small group market (under 100 lives)
• Excellent verbal, written, organizational, and customer service skills
• Strong attention to detail with the ability to reprioritize independently in a fast-paced environment
• Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint
• Bachelor’s degree and/or equivalent related experience preferred
• Strong sense of ownership and accountability
• Solution-oriented mindset with excellent follow-through
• Ability to work collaboratively within a small team environment
• Professional, responsive, and highly organized
• Comfortable handling sensitive information with discretion
  
  

This is a fully in-office position, Monday through Friday, based in our Clark, New Jersey office.

Compensation

$45,000 – $65,000

(Final compensation will be determined based on experience, skills, education, and other job-related factors)