Recovery Specialist

Make a Difference with PFC

At PFC, our mission is simple: to give peace of mind to clients and consumers by providing reliable and effective recovery solutions — with compassion. As a Recovery Specialist, you’ll play a key role in helping consumers find solutions to outstanding accounts while supporting our clients with integrity and professionalism.

This is more than just a collections role — it’s an opportunity to build communication skills, problem-solve, and grow your career in a supportive, team-driven environment.

What You’ll Do

As a Recovery Specialist, you will:

• Handle inbound and outbound calls to connect with consumers about their accounts.

• Listen carefully, understand consumer needs, and work together to create solutions.

• Negotiate and set up payment arrangements using our proven tools and resources.

• Update account information accurately and thoroughly.

• Follow compliance standards (we’ll train you!) to ensure respectful, ethical interactions.

• Partner with your team and escalate calls when necessary.

• Be part of a positive workplace that values respect, accountability, and compassion.

What We’re Looking For

You’ll be successful in this role if you are:

• A strong communicator who enjoys helping people.

• Organized, detail-oriented, and able to manage multiple tasks.

• Comfortable using computers and phone systems.

• A team player with a positive, professional attitude.

• Ready to work in a fast-paced environment while staying calm and focused.

Qualifications

• High school diploma or GED required.

• At least 1 year of experience in a professional office environment preferred.

• Collections or customer service experience a plus, but not required — we provide training!

Why You’ll Love Working at PFC

• Compassion-driven mission: We believe in treating every consumer with respect and empathy.

• Supportive team culture: Work alongside peers and leaders who are here to help you succeed.

• Career development: Gain valuable skills in communication, negotiation, and compliance.

• Competitive compensation & benefits: Enjoy stability and opportunities for growth.

Join Us!

If you’re looking for a meaningful role where you can make an impact and be part of a company that values people, apply today to become a Recovery Specialist at PFC.

This version positions the role as people-first, focusing on mission, culture, and growth opportunities while still outlining the responsibilities.

Salary : $16 - $18